:: In This Issue
Editor's Message
Members' Resources
 - Update: The ITIL V3 Qualification Scheme
 - Updated Version Now Available! The ITIL V3 Foundation Handbook
 - ITIL And The Seven Dwarfs
 - NEW! Collaboration With IT Societies In Singapore
Event Diaries
 - ITIL In Difficult Times

Jul 09

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Editor's Message

The itSMF Singapore chapter is committed to providing its members with resources and information to promote learning about IT Service Management. That's why this issue features content focused on helping you understand more about the ITIL certification scheme and the origins of ITIL.

As always, we invite you to send us your thoughts and comments about the information we provide in the newsletter, as well as ideas for future articles. This is your newsletter, so it should reflect your voice!

Members' Resources

Update: The ITIL V3 Qualification Scheme

Although ITIL V3 was published more than a year ago, not all Service Management professionals are aware of the new ITIL V3 Qualification Scheme, which continues to evolve.

This article features two resources designed to bring you up-to-date on the scheme as well as provide answers to the questions that you may have.


Updated Version Now Available! The ITIL V3 Foundation Handbook

This quick management-level reference book recently updated is a must for IT practitioners interested in ITIL V3.

It covers the full content of the ITIL V3 Foundation Certificate syllabus (May 2009 version) and provides an ideal revision aid. It also offers basic information around each process and function in the lifecycle, with cross-referencing to the core books for more in-depth reading.

Buy it from our bookstore!


ITIL And The Seven Dwarfs

Even if you're aware of the evolution of ITIL, you'll enjoy this original article authored by Singapore council member Harold Petersen. Harold's take includes a wicked stepmother, a mirror and yes, seven dwarfs!

Intrigued? Read the article.


NEW! Collaboration With IT Societies In Singapore

One of the major goals for this year's Council is to increase the collaboration with other IT societies in Singapore.

We believe this is important because IT professionals need be informed about the developments and activities that occur within a number of IT disciplines -- and it is rarely possible for us to join each of the IT societies that we are interested in. In addition, we are hopeful that by increasing the level of collaboration between IT societies, we can increase the effectiveness of our collective services.

The first step in this initiative is that the Project Management Institute Singapore Chapter (SPMI) and itSMF Singapore have agreed to co-advertise each other's events. Therefore, in the near future you will start to receive emails about SPMI events that maybe of interest to you. The first announcement will be about an SPMI event scheduled for 23rd July.

In future, we anticipate that the number of collaboration activities will increase, and also the number of societies that we collaborate with, will increase. We hope that this leads to an increase in the value of your itSMF membership.

Event Diaries

ITIL In Difficult Times

On June 23, IT professionals gathered together in Singapore for the chapter's latest members' event. Focusing on the topic ITIL in Difficult Times, the evening featured two guest speakers, David Llewellyn Jones from Lucid IT and Pink Elephant's George Spalding.

David's presentation, entitled "What Should I Do", featured tips on how to move your ITSM project forward during the current economic downturn. David emphasised the importance of focusing on projects that increased revenue or reduced costs as well as prioritising projects based on business value. Also important: Using continual service improvement methods and looking at methodologies such as Control Objectives for Information and related Technology (COBIT) to realise objectives.

George Spalding discussed how ITIL saves money in troubled times. This presentation looked at the winds of change blowing through IT departments and how IT professionals can use frameworks such as ITIL to take significant cost savings. George also highlighted the types of IT waste, reasons for this waste and how ITIL can help organisations deal with waste.

View the presentations:


© 2009 itSMF Singapore Chapter Inc. All rights reserved. Contents of this newsletter may not be republished in whole or in part without prior written permission from itSMF Singapore Chapter.