itSMF Singapore Chapter


"Service Management is a customer-focused approach to delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Service Management provides a framework to structure IT-related activities and the interactions of IT technical personnel with customers and clients."

Our Mission

To share knowledge and encourage adoption of IT Service Management best practices with individuals and organizations in Singapore.



Recent forum updates

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Upcoming events



Nominate outstanding Cybersecurity Individuals, Students and Organisations today.

The closing date for submission of nominations has been extended to 1 August 2019 at 11:59 pm (Singapore Time). The itSMF Singapore Chapter is a supporting organisation of The Cybersecurity Awards 2019.


Become a member

Join us as a member today. As a member of the itSMF Singapore Chapter, you are joining an established non-profit organization with a mission to promote IT Service Management and associated best practices as an important and strategic organizational capability for organizations.

Some of the benefits as an itSMF Singapore Chapter member:

A) Stay abreast on IT Service Management Frameworks and Practices

B) Knowledge-Sharing, Discussion and Networking opportunities

C) Professional Development opportunities 

D) Leadership and Volunteering opportunities to contribute to the practice and community  

Kindly drop us a email at if you are keen to find out more about itSMF membership.


Learning Site

Check out the following ITSM-related topics for information on each of them. On our Learning Site, you can find topics and bite-sized resources covering every framework, tool and ways of working. (Members-only content)



  • VeriSM
  • Q4IT
  • DCMM

    Event Highlights

    Check out the event highlights from our recent events and activities organized for the chapter members. On our Events page, you can find the schedule of upcoming events and past. 


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