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Who We Are

Pink Elephant is proud to be celebrating 20 years of ITIL® experience. Operating through many offices across the globe, the company is the world's #1 supplier of ITIL and ITSM conferences, education and consulting services. To date, close to 200,000 IT professionals have benefited from Pink Elephant's expertise. Pink Elephant has been championing the growth of ITIL worldwide since its inception in 1989 - longer than any other supplier - and was selected as an international expert to contribute to the ITIL V3 project - as authors of V3's Continual Service Improvement book and through representation on the International Exam Panel.

Service Lines

Pink Elephant's service lines each provide different, but complementary business solutions:

CONSULTING: Using the ITIL best practices approach as a springboard, Pink Elephant provides end-to-end solutions - from assessments, to strategic planning to implementation, continuous improvement and beyond.  Experienced consultants work hand-in-hand with customers every step of the way

ONLINE:  Use Pink Elephant's online ITIL Implementation Tool Kit and gain access to various services that support a service management improvement program, including PinkATLAS, containing over 1,000 process deployment documents


EDUCATION:  Pink Elephant is the most prolific creator and widespread distributor of ITIL training, and leads the way with education based ITIL V3's service lifecycle approach.  Pink is internationally accredited with EXIN, ISEB, and Loyalist College, independent examination institutes that manage the ITIL certification program.  The Project Management Institute (PMI) has also recognised Pink as a Registered Education Provider


CONFERENCES:  Pink Elephant is the world's largest producer of ITSM conferences and delivers several major events per year to thousands of IT professionals.


ITSM Leadership
Pink Elephant has grown to become recognised globally as The IT Service Management Experts and is very proud of its commitment to IT best practice frameworks. In fact, Pink Elephant has been involved in the "ITIL project" since its inception in 1987:

ITIL V3 (Published in 2007):

  1. Author of the Continual Service Improvement core volume
  2. Member of ITIL V3's international exam qualification panel
  3. Delivered the first ITIL V3 Foundations course
  4. Trained more students in ITIL V3 than any other organisation (Foundations, V2-V3 Foundations Bridging and V2-V3 Service Manager Bridging) with pass rates that exceed the industry average by double-digits
  5. Pink's ITIL trainers passed the very first V2-V3 Service Manager Bridging Course exam leading to the "ITIL Expert" certification

ITIL V2 (Published in 2000):
Supported the development of ITIL V2's core books:

    • Service Support (English and French editions)
    • Service Delivery (English and French editions)
    • First to market with public Foundation, Practitioner and Management ITIL certification courses, and worked with EXIN to produce the associated exams

In addition, Pink Elephant has led the way:

    • Training close to 200,000 IT professionals in ITIL, including employees from over 80 of the Fortune 100 companies - more than any other organisation worldwide
    • Offering among the highest customer approval ratings - 96% recommend Pink's education
    • Launching the world's first classroom-based, foundation-level certification course in Control Objectives for Information and Related Technology (COBIT®)
    • Introducing an approach to change when implementing ITIL based on the teachings of John P. Kotter (Professor of Leadership at Harvard Business School)
    • Promoting IT best practices internationally through podcasts, white papers, blogs, published books, news articles and in presentations at international IT events
    • Hosting the world's largest and most respected IT Service Management Conference & Exhibition every February in Las Vegas, USA - and globally through the year
    • Applying CMM (Capability Maturity Model) to assess ITIL processes
    • Launching PinkVERIFY, the only independent certification program worldwide that recognises software that supports specific IT management processes
    • Serving as a founding member of the IT Service Management Forum (now itSMF) - the worldwide networking group for IT Service Management professionals

Global Presence
Pink Elephant is an international company with offices and/or partners in all major global regions:

  1. Toronto, Ontario (corporate headquarters)
  2. Chicago, USA
  3. Mexico City, Mexico Brasilia, Brazil
  4. Sao Paulo, Brazil  
  5. Hong Kong, China
  6. Kuala Lumpur, Malaysia
  7. Singapore
  8. Reading Berkshire, United Kingdom
  9. South Africa, Africa
  10. Sydney, Australia
  11. Auckland, New Zealand

 

Singapore

Pink Elephant
1 Fullerton Road #02-01, One Fullerton
Singapore
049213
Phone: +65 6734 2744
Fax: +65 6734 2044
Email Us

 


 

Institute of Systems Science,

in collaboration with Lucid IT,

offers IT professionals a suite

of ITIL® courses

 

NICF ? ITIL® v3 Foundation for IT Service Management

^ This course is aligned to National Infocomm Competency Framework (NICF) and accredited by WDA.

This course teaches IT Service Management practices, principles and concepts based on version 3 of the IT Infrastructure Library (ITIL). Class exercises, workshops and quiz are used extensively to reinforce the participants' understanding and practice of the concepts as well as assess the competence of the participants. The course also includes the ITIL V3 Foundation Exam which leads to the ITIL Foundation Certificate for successful participants.

 

ITIL® V3 Managers Bridge Course - ITIL® Managers to ITIL® V3 Expert
- *CITREP Endorsed!

This course will help those with ITIL® V2 Manager certification to convert to ITIL® V3 Expert level and in so doing, obtain an in-depth understanding of ITIL® V3; where ITIL® V3 differs from ITIL® V2 and more importantly how to best utilise ITIL® V3 in their organisations.

 

ITIL® INTERMEDIATE CERTIFICATE

Below TIL® Intermediate Level courses lead to the ITIL® Expert Certificate. You may refer to the official ITIL Credit Profiler on suitable course combinations that will lead to the Expert certification at http://www.itil-officialsite.com/itilservices/v1/map.asp.

 

§  ITIL® Intermediate Certificate: Service Offerings & Agreements (SOA)

- *CITREP Endorsed!

The 5 day course immerses participants in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the implementation and management of the processes and functions involved in Service Offerings and Agreements. The main focus of this course is on the Service Portfolio Management, Service Catalogue Management, Service Level Management, Demand Management, Supplier Management and Financial Management processes.

 

§  ITIL® Intermediate Certificate: Operation Support & Analysis (OSA)

- *CITREP Endorsed!

The 5 day course immerses participants in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. Successful implementation of ITIL Operational Support and Analysis best practices enables IT departments to reduce downtime and costs while improving customer satisfaction.

 

§  ITIL® Intermediate Certificate: Release, Control & Validation (RCV)

- *CITREP Endorsed!

The 5 day course immerses participants in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the Transition Lifecycle phase with its process activities and supporting methods and approaches to executing these processes. To implement new and changed services in a controlled and cost-effective manner, IT departments must successfully implement ITIL Release, Control and Validation best practices.

 

§  ITIL® Intermediate Certificate: Service Strategy (SS) - *CITREP Endorsed!

The course is the official ITIL Service Strategy Certification Course. It provides the knowledge and understanding of the ITIL Service Strategy principles and processes and prepares participants for the official ITIL Service Strategy certification exam held on the last day of the course.

 

§  ITIL® Intermediate Certificate: Continual Service Improvement (CSI)

This course immerses students in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Continual Service Improvement of services and service delivery. Focusing on the process elements involved in identifying and introducing service management improvements, this course also deals with issues surrounding service retirement. Participants will be provided with practical and hands-on learning experiences using a scenario-based approach.

 

§  ITIL® Intermediate Certificate: Planning, Protection & Optimisation (PPO)

The 5 day course immerses participants in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with providing cost justifiable IT services that are aligned with the Customers? needs. The main focus of this course is on the Capacity, Availability, IT Service Continuity, Information Security and Demand Management processes.

 

We also offer CobiT® Foundation*, P3O® Foundation and Practitioner Certification and PRINCE2® Foundation and Practitioner Certification*.

 

Please visit www.iss.nus.edu.sg or www.lucidit.com.sg for details

The Enhanced CITREP supports up to 80% of the course and/or exam fees, capped at $3000 (course and exam) / $500 (exam only) per trainee. Sponsoring organisations are entitled to Absentee Payroll at $50 per day per trainee (applicable to full time training). Terms and conditions apply. Please visit http://www.ida.gov.sg/citrep for full details. CITREP0910/MR/10-11/321

 

This course is aligned to the National Infocomm Competency Framework (NICF) and accredited by WDA. Absentee payroll and up to 90% funding of the course fee are available for eligible participants (Singapore Citizens and Permanent Residents) from WDA under SPUR. Absentee payroll subsidy is available for eligible companies. Companies on a short work week system will receive the absentee payroll subsidy based on their employees' current income. SPUR funding will be valid for all NICF courses that are commencing before 30 November 2010. Funding commencing after 1 December 2010 will be based on the prevailing funding rate stipulated by WDA. Terms and conditions apply. Please visit http://www.wda.gov.sg/ for full details.

A collaboration of

COBIT® is a Registered Trade Mark of ISACA, the Information Systems Audit and Control Association. ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. P3O® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

 

 

 

 

 

 


 

 


Itilics' Education & Training Services

At Itilics, our forte is teaching you the practical application of ITIL - designed as a best-fit for both an individual's and the organisation's needs.
Itilics is the first company to write, own and deliver Information Systems Examination Board (ISEB) certified trainings developed for conditions and experiences in the Asia Pacific region. Our goal is true knowledge transfer combining the ITIL framework with our practical understanding of what works to build skills quickly and provide insightful road-maps for fast track success.
Our courses and unique syllabus have been built using proven teaching techniques and deploy an interactive format that links theory and practice. In fact, Itilics consistently achieves an ISEB above average pass rate for ISEB accredited courses and our experienced trainers have collectively trained over 5,000 IT professional around the world. Please visit our website at http://www.itilics.com for more information on our high quality ITIL training programs.


PDA Training - ITIL, COBIT, PRINCE2, SABSA, CISM, CISSP; Business Continuity Management

PDA Professional Development Associates PDA Professional Development Associates Pte Ltd was established in Singapore in 1989 and is widely recognised as the region's leading supplier of training for best practice certification, frameworks, standards, methods, skills and techniques.
 
PDA provides IT professionals with a comprehensive training program - including ITIL, COBIT and PRINCE2 presented in association with Lucid IT; as well as the Security Certifications - SABSA, CISM and CISSP; and other Management Training such as - Business Continuity Management, Consulting Skills and Techniques, Communications Excellence and Managing Diverse Teams.
 
Contact us to receive our comprehensive course portfolio (65) 6227 2883 or send us an email. Alternatively, visit our website for more information.


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