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itSMF Singapore Newsletter - November 2012

Dear all,

Happy Deepavali to you and family.

You are cordially invited to our members? year end party.  As the year comes to a close, spend an evening with us for networking, food and wine.  Read on for more details.


Anne Tan,
Council Member, Membership and Communications Portfolio

itSMF Singapore Year End Party

Date             :    December 13 2012

Time             :    7:00 pm


Join us for drinks and a talk on Management of IT Services in a Cloud environment.  Please visit for more details.  Look forward to seeing you at the event.

itSMF End of Season Sale - 50% off!

Cash and Carry at our December 13 event or email  for immediate delivery.  Do hurry as stocks are limited.

itSMF 2013 Annual Event - The Value of ITSM

Book your seats and mark your calendars for the most exciting itSMF Singapore Chapter event of the year scheduled on April 4 2013.

Delegate Fee


Early Bird







Member - referral




Non member




Non Member - referral












Be one in the first 20 to get one-year FREE itSMF Membership


Call for papers & Sponsors

We are inviting any interested speakers or sponsors to submit papers for the conference. We are particularly interested in hearing from organizations that have experience implementing Service Management within their organization. If you are willing to speak at the Conference about your experiences, please contact us.


We are also receiving submissions from vendors who are interested in either providing sponsorship for the conference or having a booth at the conference.


If you are interested in either speaking or sponsorship for the 2013 Annual Conference, please contact


For more details on incentives for speakers and sponsors, please refer to:

itSMF Singapore 2013 Annual Conference - Call for Sponsors and Speakers

itSMF Singapore 2013 Annual Conference - Sponsorship Packages

itSMF Singapore 2013 Annual Conference - Sponsorship Package Details

itSMF Singapore 2013 Annual Conference - Sponsorship Application Form


itSMF Singapore Bookstore Special Offer

For this month only, the itSMF Singapore Bookstore are offering a FREE copy of ITIL Foundation Essentials: The exam facts you need ebook with every order placed through the Bookstore.

This recently published title is the essential companion for those studying the ITIL Foundation syllabus.

Find out more about the itSMF Singapore Bookstore and access your 10% member discount here

Free Membership (limited period only!)

Education Providers who sign up for Corporate Membership with itSMF Singapore Chapter can award a FREE One-Year Membership to their students who pass ITIL Foundation from them.

Please contact for more details

Bring along 2 guests to any itSMF SG event?..

- Member attends the event FREE!

- Guests pays Member rate for the event.

Member get member program?..

For a limited period we are introducing a member-get-member program to encourage like-minded professionals to join itSMF. There are certain incentives in store for you should your referral take up a paid membership of itSMF Singapore.

- For any successful referral, you shall get an additional voucher to attend

  itSMF Singapore?s event. The face value of each voucher is S$25.

- For 2 or more successful referrals you would receive an ITIL book.

 Upcoming Partner Events

1st Annual IT Service Management Leadership Forum
Kuala Lumpur - 3-4 December, 2012

Singapore - 6-7 December, 2012
Pink Elephant?s IT Service Management Leadership Forum is a must-attend event for anyone charged with implementing any aspect of IT Service Management (ITSM) process improvement programs (such as ITIL® , ISO 20000, COBIT® , Six Sigma, etc), and influencing those around them to achieve positive results. The unique program features all roundtable discussion/panel style sessions, addressing today?s most pressing ITSM issues.  Participants can hear the concerns, opinions, experiences, successes, failures, challenges and strong advice from other attendees.
The objective of this event is to provide today?s IT leaders with essential awareness, insights, guidance and advice for ensuring that critical issues are being addressed.

Click here for more information.
About Pink Elephant
Pink Elephant is a global leader in ITSM consulting and education. Pink Elephant offers a vast array of products and services to help you meet your IT and business goals. For a complete list and details of our full catalog of ITSM Services and Courses, visit our website at 



21 Nov '12 | 2 PDUs | Panel Discussion - Leadership and Decision Making
How to nurture Leadership and Decision Making traits?

The session is not meant to address technical questions or issues. The session will cover only general management areas. For the current month, the discussion will be focused on Leadership and Decision Making Skills. History shows us that only very few are born leaders. Many other successful persons have learnt and developed the leadership traits.

Project Managers are expected lead the project to success. Leadership is a must trait for the project managers since they are answerable to all the stake holders. Leaders are expected to take tough and timely decisions. Many projects fail either because of indecision or decisions not taken in time. Therefore, every project manager must nurture leadership and decision-making qualities.

SPMI organizes this panel discussion headed by two experienced project managers and an experienced facilitator. Join this interactive discussion session, share the challenges faced by you and learn from the experts on harnessing your leadership skills. 

Read More

6 Dec '12 | 2 PDUs | Agile: Still the Magic Bullet or do you Need a Blended Solution?

While Agile project management has enjoyed a reputation as the next ?magic bullet,? many companies have unsuccessfully adopted this approach due in large part to their lack of readiness assessment, unfocused skill development and existing corporate culture structures.