itSMF Singapore Newsletter - August 2012


From the Editor?s Desk

Welcome to the August edition of the itSMF Singapore Newsletter.

National Day and Hari Raya Greetings!  We are happy to announce a winner for the July members? event.  The topic ?ITIL for the Cloud? presented by subject matter experts from IBM was over subscribed.  We are committed to organise more events for your benefit.  Do be on the lookout for the announcements.  Please attend, and benefit from the content and opportunity to network.  Bring along a friend and stand to win some prizes.    

Read on for more updates in both the local and international IT Service management arena.  


Anne Tan
Council Member, Membership and Communications Portfolio


?and the Winner at the ?ITIL for the Cloud? event is ?.

Mr. Wong Yung Yeow of NCS won  a free ticket to Pink Elephant's "4th Annual IT Service Management & Exhibition?  worth SGD 1,295. 

?ITIL for the Cloud? collaterals

The slide decks for the 2 presentations are now available to members at:


Receive 10% off official ITIL and IT Service Management books, standards and toolkits!

All members of itSMF Singapore receives a 10% discount on all products in the e-Bookstore, which is denominated in Singapore Dollars and ships from a Hong Kong warehouse.





In a new partnership, itSMF Singapore has joined forces with IT Governance who will now be running our e-Bookstore.

This e-Bookstore has the full range of official (TSO) ITIL titles, in all formats (including online and multiuser), plus ITGP titles, international standards (e.g. ISO/IEC 20000) and IT Service Management books from almost every other publisher in the world!

IT Governance are experts in the fields of service management, risk management, compliance and information security and have been sourcing, publishing and delivering IT governance materials for well over a decade. The e-Bookstore is denominated in Hong Kong Dollars and ships from a Hong Kong warehouse, meaning fast and cost-effective shipping for all members.

Book Clearance: Buy the ITIL 2007 Suite (Softcover) for just $506.52, and The Official Introduction to the ITIL Service Lifecycle, Second Edition for just $50.65.


Top 10 Considerations for Successful ITSM Programs

This article is provided to you, compliments of Pink Elephant.


So you have taken the ITILŪ Foundations course and possibly even one or two of the intermediate level certifications and have now been asked to setup and establish an IT Service Management (ITSM) improvement program!


Congratulations, you have been entrusted with a key element of your organisation?s plan to improve service delivery and customer satisfaction.

Now the key question is: How do you get started on this major task and what critical knowledge do you need to consider from a People, Process, Product and Partner perspective?


Read on for a Checklist for ITSM program success at 

Regional Symposium from PMI Singapore Chapter

Hope you all still remember that we have a Memorandum of Understanding (MoU) with PMI Singapore Chapter. Based on that, we are pleased to announce their annual event which has drawn many laurels across the region.  This is the biggest Project Management event by PMI in the region. Please do register.

Not only that, Along with many other lucky draws, NUS-ISS Lucid IT announces a FREE Training Pass to the lucky winner. So, please hurry up.


Upcoming Event (September 27, 2012)




COBIT 5 is the latest edition  a globally accepted  IT governance framework, providing an end-to-end business view of the governance of enterprise IT that reflects the central role of information and technology in creating value for enterprises. The principles, practices, analytical tools and models found in COBIT 5 embody thought leadership and guidance from business, IT and governance experts around the world.



Free Membership (limited period only!)

Education Providers who sign up for Corporate Membership with itSMF Singapore Chapter can award a FREE One-Year Membership to their students who pass ITIL Foundation from them.

Please contact for more details

Bring along 2 guests to any itSMF SG event?..    

-          Member attends the event FREE!




-          Guests pays Member rate for the event.


Member get member program?..

For a limited period we are introducing a ?member-get-member program? to encourage like-minded professionals to join itSMF.   There are certain incentives in store for you should your referral take up a paid membership of itSMF Singapore.

-          For any successful referral, you shall get an additional voucher to attend  itSMF Singapore?s event. The face value of each voucher is S$25.


-           For 2 or more successful referrals you would receive an ITIL book.


itSMF International ? Whitepaper Submission of the Year (2012) Competition

This is a gentle reminder to consider participating in this competition if you are not already thinking about it.  Recap of the details follow:

itSMF Chapters are invited to submit up to 3 papers for consideration from local members for consideration for the International award.

Submissions must be from ?members in good standing? from a local chapter and must be assessed by a local judging panel before being submitted for the International contest.

Papers must be submitted in Word format and should be accompanied by a brief biography of the writer.

Papers must be received by the Chief Editor ( no later than August 31, 2012.  The winner will be announced on October 29, 2012.

Please contact for more details.