itSMF Singapore Newsletter - June 2012


From the Editor's Desk

Welcome to the June edition of the itSMF Singapore Newsletter.

Highlights in June include announcement of the long awaited ITIL Master Qualifications, the formation of itSMF Philippines Chapter, useful literature via Service Talk and an opportunity to win a ticket worth S$1295 by attending an event in the pipeline!

Please join me in Congratulating and welcoming the itSMF Philippines Chapter into the fold.  As part of membership benefits we are exploring ways of collaboration with the Philippines Chapter.   If you have any inputs on potential ways in which we can work with the Philippines and other Chapters for your benefit, please send them to 


Anne Tan,

Council Member, Membership and Communications Portfolio

ITIL® Master Qualification Now Available

We are pleased to announce that the ITIL Master Qualification has been launched and that APMG-International will be offering this to candidates. Candidates should apply directly through APMG-International, who will process their application. Further information on the structure of the qualification and how to apply can be found on the APMG-International website.


The cost of the qualification is as follows:

A candidate who has taken MALC through an APMG Accredited Training Organisation: £2,500 + VAT.

A candidate who has taken MALC through a non-APMG Accredited Training Organisation: £2,750 + VAT.

Please see the below press release from the Official Accreditor on the launch of the qualification.


The ITIL® Master Qualification is here!

1st May 2012, High Wycombe, Buckinghamshire, UK.  The Official ITIL Accreditor is pleased to announce that from today, the ITIL Master Qualification in IT Service Management is available to experienced Service Managers who have achieved ITIL Expert Level.

The ITIL Master Qualification is the highest level in the Official ITIL Qualification Scheme. The qualification differs from other core qualifications as the assessment method is through written submission and candidate interview.

The ITIL Master builds upon the knowledge gained through the core qualification scheme and validates practical application of the ITIL framework in the work place. Candidates must explain how and why they have chosen to adopt, adapt and implement core ITIL concepts within the workplace across the entire service lifecycle.

This application can be based on projects conducted in the past which involved application of earlier ITIL guidance or can be used to formulate and implement a future service improvement program to improve organizational capability.

Sharon Taylor, ITIL Chief Examiner, said: "The interest in the ITIL Master programme has been excellent and the candidate participation in two detailed pilots has resulted in a solid, well tested qualification process that truly demonstrates the pinnacle of ITIL knowledge and practical use for those candidates who have devoted their ITSM expertise to ITIL best practices. I am very excited that the ITIL Master programme is now a reality for the many ITIL Experts who have been anxiously awaiting its launch".

Richard Pharro, CEO of the APM Group, said: "The ITIL Master Qualification enables the most experienced IT service managers and practitioners in the industry to demonstrate their knowledge, skills and capability; defining how to approach real-world situations, apply appropriate ITIL concepts and create solutions which demonstrate continued effectiveness and benefits to the business. This allows service management professionals to demonstrate they have embraced the true ethos of the current ITIL Best Practice and are leaders in their field".

For more information on the qualification requirements, the new ITIL pin design and information on the EIs who are able to register candidates for the qualification see
ITIL Master Qualification page.

itSMF Philippines Chapter launched

The itSMF Philippines Chapter was officially launched.  Peter Edwards, the founding Council Member and current Advisor to the Singapore Chapter was asked to share his experience and thoughts via a video, the contents of which are appended for your information:

?Hello, my name is Peter Edwards. I was a founding Council member for the itSMF Singapore Chapter, I have served on the itSMF Singapore Council for 7 years including 3 years as President, and I am currently an advisor to the itSMF Singapore Council.

On behalf of the itSMF Singapore Chapter, I would like to congratulate the Steering Committee of itSMF Philippines on being confirmed as an Emerging itSMF Chapter, and your achievements to date in forming the chapter.


View the attached document for the full content:


View the attached video for the full content:[1].avi

At your Service Magazine

The June 2012 issue of 'At Your Service', the official magazine of itSMF International  is now available for distribution to chapter members.  This is a valuable resource with a wealth of information in the articles that have been published this month.  Do check it out at:


From the desk of Events Portfolio:

UPCOMING EVENT - ITIL FOR THE CLOUD (Enrol and stand to win a free ticket worth S$1,295!)


12 July 2012


7:00 PM to 09:00 PM


IBM Parkview Square 600 North Bridge Rd, Parkview Square #16-01 188778 Singapore Venue: Cobalt Room




Registration:    Members (S$28.00) / Non-Members (S$38.00)               
Closing Date:   10 Jul 2012                                             

itSMF Members: Please write to to avail your Complimentary event voucher today!  (All itSMF paid Members are entitled for 3 complimentary vouchers* a year. Avail them early to avoid disappointment.)                                                     

Participants will stand to
win a free ticket to Pink Elephant's "4th Annual IT Service Management Conference & Exhibition held on 18 - 20 Jul 2012 worth SGD 1,295.                 


For enquiries, please contact the secretariat @ DID: +65 6377 6580/6377 6604 Main Line: +65 6278 2538.or visit

itSMF International - Whitepaper Submission of the Year (2012) Competition

This is a gentle reminder to consider participating in this competition if you are not already thinking about it.  Recap of the details follow:

itSMF Chapters are invited to submit up to 3 papers for consideration from local members for consideration for the International award.

Submissions must be from "members in good standing" from a local chapter and must be assessed by a local judging panel before being submitted for the International contest.

Papers must be submitted in Word format and should be accompanied by a brief biography of the writer.

Papers must be received by the Chief Editor ( no later than August 31, 2012.  The winner will be announced on October 29, 2012.

Please contact for more details.