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itSMF Singapore Newsletter - December 2013
Posted: 1 Dec 2013


itSMF Singapore Newsletter - December 2013

                                             From the Editor's Desk

Compliments of the Season from itSMF Singapore!

In the spirit of sharing, it is timely to reflect on 2013 and plan ahead for the New Year.

This year, we continued to focus on providing value for our existing members and made attempts to reach out to new ones.  We hope you have taken advantage of our planned events for learning and networking.   The 2013 Annual Event was well received, with positive feedback on the topics, speakers and information disseminated.  Efforts were made to source speakers to engage in topics that are practice oriented in our Members' Nite Events and we introduced 'Lunch and Learns' in 2013 'Lunch and Learn' is a new platform for information sharing on specific topics at your premises and are available on request.

Correspondingly, the Intellectual Capital Section has been enriched by materials from these sessions; these "gold nuggets" are accessible to members at the itSMF SG Chapter website www.itsmf.org.sg .  We hope that you have benefitted from our monthly newsletters, promotional publications, partner events and updates on ITSM in the international front.    The plan is to continue conducting these events on a regular basis in 2014 and encourage you to not only attend but participate by way of sharing your experiences.  If you would like a speaking slot, request for lunch and learn or contribute to the Newsletter, please contact us at secretariat@itsmf.org.sg, we would love to hear from you.

The Council strives to provide value to members via these platforms and look forward to your continued engagement and support.   

itSMF Council wish you and your loved ones a Wonderful Holiday Season and Happy New Year!


MARCH 21st 2014

Do mark your calendars for the most exciting itSMF Singapore Chapter event of the year scheduled in March 2014. Watch this space and do look out for details in your email.

Participate and contribute to the event and reap benefits.  Position and profile yourself as an industry leader, benefit from the pre-event and event publicity, increase your leadership presence and accessibility to buyers, develop lasting relationships through powerful networking, etc.


 Lunch and Learn at FedEx Express on Thursday October 28th 2013

                       The Problem with Outsourcing Your Problems- by

Stephen Berry, Regional Director South East Asia, UXC Consulting

In line with itSMF Singapore Chapter's efforts to bring additional value to the Service Management community, we had recently introduced "Lunch and Learn" initiative which is typically a 90-minute session held at a corporate?s premises exclusively to that organization. 

The second "brown bag session" was held for FedEx Express on the topic of Outsourcing which has
been around as far back as the eighteenth and early nineteenth century, during the Industrial Revolution. The reason up until now, is still similar; maximise the organisation's competitive advantages to increase market share and growth. It was materials and components then but included services and business processes as we headed towards the twentieth century. Outsourcing is not without its own set of risks and issues though. In this presentation, we look at some of the basics on outsourcing, the considerations, challenges and recommendations on ensuring that the partnership is mutually beneficial and lasting.

Feedback on the event has been positive and include comments that the talk "provided very practical and simple ideas for all, including the non-IT staff in attendance", attendees "appreciate the simplicity of the concepts presented and the real-world examples to back those".

Similar Lunch and Learn sessions are being planned in the months ahead. If you would like to organize one such session for your firm or if you would like to present in these sessions, please write to us at customercare@itsmf.org.sg

Reaching Out to the Next Gen...


Mr. Rama Prasad, President itSMF Singapore Chapter presented to students from the School of Infocomm at two events at Republic Polytechnic recently - Industry Day and Diploma of IT Service Management Camp on August 23 and October 7 2013 respectively.On both occasions, he shared invaluable insights on IT Service Management, ITIL, potential career paths, skills, etc to potential IT Service Management professionals, reaching out to more than 900 students.  This is part of the initiative to raise the level of awareness and reach out to the next generation of IT Service Management professionals.  Note: Republic Polytechnic, School of Infocomm offers a 3 year Diploma in IT Service Management (www.rp.edu.sg).

Student Competition
As part of the continued efforts to create awareness and possibly entice few to the IT Service Management discipline, IT Service Management Forum (itSMF) Singapore Chapter is planning to hold a competition for students studying in Universities, Polytechnics and ITE. 

Watch this space for details soon.

International Chapter Updates
We will be updating you with details on the Chapter Leadership Conference, mentioned in our last newsletter, upon receipt from itSMFi.

If you have not downloaded a copy of the itSMF 2013 Global Survey, it can be found at: http://www.itsmfi.org/content/global-itsm-survey-report

Intellectual Capital

If you missed our Members' Nite event, the presentation materials have been added to the Intellectual Capital Repository. 

Members, Click here to access the New White Papers

If you wish to share ITSM related articles and white papers with the community, please send them to us at customercare@itsmf.org.sg
.  Thank you in advance for your contributions!

Web Services Updates

Our web services is being revamped to enhance communications with you.  More updates coming your way soon.

Other societies
Our partners PMI and ISACA Singapore Chapter wishes all members a Merry Christmas and Wonderful New Year.



                    itSMF SIngapore Bestsellers of 2013 - Now with free Delivery

To celebrate 2013 and what a year it's been for itSMF Singapore, we're offering free delivery on all of our bestsellers this December.

The bestsellers include official ITIL titles from AXELOS, complimentary reading guides and tools to help implement IT service management best practices.

This special offer can be used in conjunction with the 10% bookstore member discount, offering members a great chance to get the resources they?ve always wanted, at a price that's too good to miss.

Simply add any of these item into your basket and the free delivery will be applied to your order. Here is the list of bestsellers that qualify for free delivery:

ITIL (2011) Lifecycle Publication Suite

Contains all 5 core updated titles including Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement

The official guidance for those adopting ITIL.

Thought Leadership Series

Co-published by ITGP and itSMF USA, the Thought Leadership Series is a collection of titles that will improve access to the global ITSM best practice knowledge base.
The free delivery also applies to all individual titles too.

Covering the latest ITIL & ITSM topics, this collection is thoroughly up-to-date with industry best practices.

ITSM, ITILŪ & ISO/IEC 20000 Implementation Toolkit

Fully accredited by APMG, this ITSM, ITILŪ & ISO/IEC 20000 Implementation Toolkit makes IT service management easier to implement and improve.

"The toolkit is really comprehensive ... and it gave us opportunity to better understand the scope and what is needed for implementation of ITIL processes."

ITIL Foundation Handbook (Little ITIL) - 2011 Edition

This is the official AXELOS pocket guide designed to aid you in preparing for the ITIL 2011 Foundation exam.

Ideal for ITIL Foundation training courses.

ITIL and Organizational Change

This book explains how to implement change effectively and revolutionize your business with the ITIL framework

"An excellent preparation guide for companies or consultants embarking on an ITIL journey".

 Introduction to the ITIL Service Lifecycle - 2011 Edition

An introductory guide to the 2011 version of ITIL and to the principles and practice of IT service management in general.

Ideal for Foundation exam candidates looking to get to grips with the key knowledge needed to pass the ITIL Foundation exam.

ITIL Lifecycle Essentials

This book covers all of the vital material required for the entry-level ITIL Foundation Certificate, which gives candidates a solid grounding in the key elements, concepts and terminology used in the ITIL service lifecycle.

Includes practical guidance for when newly qualified practitioners enter the real-world.

Don't miss out on this fantastic offer, available for itSMF Singapore members until the end of December 2013.

Great reasons to shop at the itSMF Singapore Bookstore:

1.     10% member discount

2.     ITIL & ITSM resources in all formats

3.     Prices cheaper than Amazon

4.     Shipping from a Hong Kong warehouse

        5. Denominated in Singapore Dollars


This month's Article:

How to make your Service Catalog reel in more orders? -Suresh GP, EC, itSMF Singapore Chapter

The term Service Catalog has gained a lot of momentum and increased focus in the industry in recent years.  Let?s take a step back to ascertain the rationale and business driver for Service Catalog to be almost synonymous with business service??.-Read More:


Get connected ...  

     The itSMF Singapore website was enabled for social media in 2011 in an attempt to more speedily linkup and engage with members.Our initial analysis of the statistics indicate some 200+ members have 'made connections'.  Be part of the action-get connected by just clicking on the icons created on the top right corner of the itSMF Singapore website main page (www.itsmf.org.sg).






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