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itSMF Singapore Newsletter - August 2013
Posted: 30 Aug 2013

itSMF Singapore Newsletter ? August 2013

From the Editor's Desk

itSMF would like to take this opportunity to wish all Singaporeans a HAPPY NATIONAL DAY. 

A bit about Singapore:


Before independence in 1965, Singapore was the capital of the British Straits Settlements, a Crown Colony. It was also the main British naval base in East Asia. Because of its status as the main British naval base in the region, as well as hosting the largest dry dock in the world at that time in the form of the Singapore Naval Base, it was described in the press as the 'Gibraltar of the East. The opening of the Suez Canal in 1869 caused global trade to boom, and Singapore became a major world trade node, and the Port of Singapore became one of the largest and busiest ports in the world. Before independence in 1965, Singapore had a GDP per capita of $511, then the third-highest in East Asia. After independence, foreign direct investment and a state-led drive for industrialisation based on plans by Goh Keng Swee and Albert Winsemius created a modern economy.


The Port of Singapore, one of the world's five busiest, with the skyline of Singapore in the background. Today, Singapore has a highly developed market-based economy. Along with Hong Kong, South Korea and Taiwan, Singapore is one of the original Four Asian Tigers. The Singaporean economy is known as one of the freest, most innovative, most competitive, and most business-friendly. The 2011 Index of Economic Freedom ranks Singapore as the second freest economy in the world, behind Hong Kong. According to the Corruption Perceptions Index, Singapore is consistently ranked as one of the least corrupt countries in the world, along with New Zealand and the Scandinavian countries. 

Singapore is the 14th largest exporter and the 15th largest importer in the world. The country has the highest trade-to-GDP ratio in the world at 407.9 per cent, signifying the importance of trade to its economy. The country is currently the only Asian country to have AAA credit ratings from all three major credit rating agencies; Standard & Poor's, Moody's, and Fitch. Singapore attracts a large amount of foreign direct investment as a result of its location, corruption-free environment, skilled workforce, low tax rates and advanced infrastructure. There are more than 7,000 multinational corporations from the United States, Japan, and Europe in Singapore. There are also 1,500 companies from China and 1,500 from India. Foreign firms are found in almost all sectors of the economy. Singapore is also the second largest foreign investor in India. Roughly 44 per cent of the Singaporean workforce is made up of non-Singaporeans. Over ten free trade agreements have been signed with other countries and regions.

Singapore also possesses the world's eleventh largest foreign reserves. The currency of Singapore is the Singapore dollar, issued by the Monetary Authority of Singapore. It is interchangeable with the Brunei dollar.

Courtesy from: http://en.wikipedia.org/wiki/Singapore

Thank you for your continued support to the Chapter, which has helped us to bring many professional, social and networking events to chapter members in Singapore.

We welcome any suggestion / feedback that will help us improve on our program of activities and in meeting your interest. 

See you at your next event.

Have a nice week ahead.

Executive Committee
itSMF Singapore Chapter


Event: Outsourcing /  In-sourcing :  how to keep your processes intact Event: TBC
Venue: TBC Venue: TBC
Date/Time: TBC Date/Time: TBC
Cost: Pay first - get refunded later Cost: Pay first - get refunded later
Speaker: TBC Speaker: TBC
Synopsis: TBC Synopsis: TBC

Outreach and Marketing  

We had a very good meeting with ITIL, SM Consultants and training providers. There are some takeaways at the session. We will be working on these very soon. If you miss this opportunity and wish to know our offers, do drop us a note. We will get back to you soon. You can also visit our Members' Benefits page for more details.

Key highlights shared:

1.    Free Associate membership of itSMF Singapore Chapter for one full year to students who pass and receive various ITIL® certifications
Note: Educational Service Provider must be a corporate member or become a corporate member by October 31, 2013

2.    Opportunities to meet with other Corporate Members

·         itSMF Singapore Chapter to facilitate meetings with Corporate Members

·         Educational Service Providers can use these meetings as a platform to "showcase" their offerings

3.    Publish one article or white paper in itSMF Singapore Chapter Newsletter 

4.    Free link to Educational Service Provider's web site from itSMF Singapore Chapter website 

More updates on discussions with EXIN. Watch out for more info.

International Chapter Updates

Our neighbour, Australia Chapter, is organizing a LEADit conference. Please attend. Click here for more details. Click here for full brochure.

Intellectual Capital

We are glad to let you know that 5 new White Papers have been added to the Intellectual Capital Repository 

1)Implement Metrics for ITSM
2)Integrate Project & ITSM
3)Service Catalog Management - Best Practices & Practical Snippets
4)Service Integrator - Multi Supplier and many more
5) The Guide to ITSM - KPMG Maturity Model

Members, Click here to access the New White Papers

Web Services Updates

Watch out this space for new updates on web services. Currently, we are working on revamping the entire site and also use free tools to send communication.

Other societies

From ISACA Singapore Chapter
1.    Cobit 5.0 Foundation Certification Workshop - Aug 28th to 30th Click here for more details

From PMI Singapore Chapter
1.    PMI Singapore Regional Symposium 2013. Click here for more details.
2.  1 Day PMP Boot Camp. Click here for more details


Co-published by itSMF USA and IT Governance Publishing, the Thought Leadership Series is a collection of titles that deliver up-to-date advice from highly experienced ITSM practitioners, drawing on practical lessons from real-world ITSM.

Authors in this series include ex-Director of itSMF USA, Suzanne Van Hove and ITSM professionals, Kurt McWhirter and Ted Gaughan.

Thought Leadership Series

July Special Offer: Buy all 3 books and get 35% off the total price when you sign in to the bookstore as an itSMF Singapore member.

Titles in the Thought Leadership Series are:

It?s All About Relationships - What ITIL® doesn?t tell you
Written by ex-Director of itSMF USA, this book provides a view into the vital relationships between the ITIL lifecycle stages, giving invaluable guidance that no service manager should be without.

Ten Steps to ITSM Success
This book provides guidance on implementing ITSM Best Practices in an organization based on the authors' real-world experiences. Advice is delivered through a simple and easy to use Ten-Step approach.

The Definitive Guide to IT Service Metrics
Up-to-date, based on the ITIL® framework, as well as COBIT®, PMI®, ISO/IEC 20000 and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and how to get the best out of them.

Buy all three books together in the Thought Leadership Series and save 35%!

Buy from the itSMF Singapore Bookstore today! >>

This month?s Article:


ISO 27001:2005 - 10 Lessons Learnt from the Journey!

-Suresh GP, EC, itSMF Singapore Chapter

I have had my share of consulting/implementing and auditing experience on a few of the ISO standards and to me ISO27001 has been the most difficult and significant learning experience.

As I talk about the information security standard ISO27001:2005, the 2013 version is due sometime later, but the final draft suggests it is going to remain pretty much intact with easy integration with other management standards.

Here are my 10 lessons learnt during my journey towards driving ISO27001 certification at various organizations worldwide ----Read More


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