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ISO/IEC 20000 expands APMG suite of certifications
Posted: 6 Oct 2010

Following is a press release issued by itSMF UK and APMG International today.

22nd September, Louisville, Kentucky, US.  APMG has signed an agreement with itSMF UK to acquire its ISO/IEC 20000 certification and Qualification scheme.  Richard Pharro, CEO, of APMG and Barry Corless, Chairman, of itSMF UK signed the agreement at the itSMF event in Louisville, Kentucky.


The agreement between the parties brings together itSMF UK's expertise in developing concepts associated with Service Management and APMG's experience in providing certification and qualification services through its global network of offices.  As part of the agreement the parties will work together to promote and raise awareness of the benefits of ISO/IEC 20000.


ISO/IEC 20000 describes an integrated set of management processes for the effective delivery of services to the business and customers.  The itSMF ISO/IEC 20000 Qualification and Certification scheme is already offered by thirty-two accredited training organisations and 635 organisations have been assessed for their compliance with the standard.   The itSMF UK scheme set the benchmark for ISO/IEC 20000 accreditation. 


Richard Pharro is delighted to have reached agreement with itSMF UK.  He said, "APMG has an excellent relationship with itSMF which has been forged over the last few years as we have worked on ITIL together.  I am very pleased to expand APMG's offering into ISO/IEC 20000.  We look forward to welcoming training companies that have successfully delivered the courses under the current scheme into APMG's growing network of international training organisations".


The scheme will be available to all organisations offering qualifications through APMG-International.


Barry Corless, Chairman of itSMF UK said, "We are pleased that itSMF continues to be involved in the evolution of the ISO/IEC 20000 scheme. We believe that APMG will be able to continue to significantly develop this excellent scheme and we see more of our members and the Service Management community benefiting from this move."





About itSMF UK

The itSMF UK is an independent and internationally recognised forum for IT Service Management professionals.

As a not-for-profit organisation, our members are our business, and that's how we wish to continue. Our membership provides a forum to exchange views, share experiences and participate in continuous development and promotion of best practice and standards; all of which in turn deliver significant value to your business.

We aspire to remain 'the premier community for leadership in IT Service Management'. Providing an accessible network of industry experts, information sources and events to assist you and your staff address IT service management issues; helping you achieve the delivery of high quality, consistent IT service internally and externally through the adoption of 'best practice'. We will continuously improve our products for our members by sustainably growing, actively seeking partnerships and collaborating with others.



About APMG International

APMG-International is a global examination institute accredited by The APM Group, OGC's official Accreditor. Our portfolio of qualifications includes PRINCE2, MSP, M_o_R and P3O. Our Accredited Training Organizations have gone through the most rigorous assessment process in the industry. Our commitment to high standards means that all candidates can be assured the certification they have earned is consistent with every other candidate.

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