itSMF Singapore Chapter is proud to bring you the following Professional Seminar:

UP CLOSE AND PERSONAL WITH THE DON

- For the first time in Singapore, Mr Don Page will present two Hot Topics !!
Date: 31 August 2005
Time: 3 pm registration for a 3:30pm start Duration: 2.5 hours

Venue: IBM City Center, 600 North Bridge Road Park View Square #16-01

Registration: For itSMF Members only, Free!
Topic: 1. Be Prepared for Certification, the Next Move in ITIL!

Governance and best practice continue to be the hot topics on today’s business agenda. In just 1 hour, Don will provide you with a new level of understanding around this very hot topic!  Decide for yourself if your organization needs this certification!  Hear from the international expert and co-author on BS 15000 on the benefits and roadmap for obtaining organizational certification.  Don will provide you with up to date information on BS15000, ISO20000 and ITIL 3 refresher.   Compliance and Certification will be the name of the game – rather than just conformance with ITIL best practice.   IT departments are under consistent pressure to demonstrate their prowess in project and portfolio management, operations and service delivery.  Building on from ITIL, ISO20000 is set to change the way IT departments and service providers deliver IT Services…under a common framework and audited by an external party, the bar will be raised on professionalism and business expectations.

Topic 2. The Outsourcing Debate – Can ITIL Really Work in an Outsourced Environment?

Large scale outsourcing has been a trend in Asia for almost 10 years now and has generally failed to deliver the expected results.   The IT industry has now decided that strategic or selective sourcing of non-strategic functions will fulfill the promise that single vendor sourcing failed to provide.   Would ITIL based practices enable more success?  Does ITIL have a role in the new 'strategic sourcing' model?  Is ITIL in these environments a complex recipe for disaster?  Whether you are a service provider, a service manager or contemplating your organisations next strategic move, this presentation will provide some insights into successful IT outsourcing and provide some practical guidance to help you achieve a successful outcome.

HOW TO REGISTER

To register for this event, please email your contact detail to events@itsmf.org.sg

For enquiries please call Ivy at +65 6327 5688

About the Presenter

Mr Don Page, often referred to as the God Father of ITIL, has over 25 year’s experience in IT Service Management. As Business Development Director of the Marval Group, Don has been responsible for the design & implementation of some of

Europe’s largest Service & Support operations. His straight talking, pragmatic and innovative approaches has made him a world-renowned and respected industry figure.  As international keynote speaker at the Australian itSMF 8th Annual conference, Don will be passing through Asia on his way back to the UK.  Sponsored by Itilics, a service management organization servicing the Asia Pacific Region, Don will stop in Hong Kong and Singapore, for the first time, to present to the local industry the latest news and his views on ITIL.  In addition to being an active practitioner, Don has been responsible for co-authoring several of the most important service management publications in the world, including:-
  • Co-author of the International ITIL Best Practice publications
  • Co-author of ISO 20000 (Soon to be the first worldwide standard for IT Service Management)
  • Co-author of the British Standard for IT Service Management (BS 15000, known in Australia as AS8018)
  • British Standards “A Code of Practice for IT Service Management” (DISC PD 0005)

In recognition of his commitment and service to the industry, Don received the prestigious Lifetime Achievement Award from the IT Service Management Forum (ITSMF). Don't miss this opportunity to meet Mr Don Page. Limited seats available, register now!
itSMF Singapore Chapter