EVENT DIARY
- ITSM 'Live' on 30 June 2006

More than 50 participants turned up at our most recent mini-event which was held at the charming vintage building - The Arts House. Business Service Management (BSM), one of the popular concepts in ITSM was the topic of the day. Our guest speaker, Mr Dean Banta from Managed Objects, took the audience through the principles of BSM, which was aptly illustrated by success stories and a case study on Ericsson by Mr Andrew Saw. Mr Saw spoke about his own invaluable experiences and the benefits from implementing BSM in the Telecommunications sector. The concept of a federated CMDB was also discussed as it is the corner stone of Managed Objects’ BSM approach.

At the end of the event, a lucky draw was organized to thank the audience for their participation. itSMF Singapore gave away complimentary tickets to 2 lucky winners to its Annual Event. Each ticket was worth S$500 (at usual price). The event ended with a cocktail session where like-minded participants shared and exchanged ideas and experiences in their respective organizations over some booze and canapes.

As organizers of the event, it was certainly heartening to see that organizations here in Singapore are looking to ITSM to help them in running their IT organizations effectively and efficiently. One of our members summed it up aptly: "This event and other similar ones provided a great venue to meet and exchange ideas with inudstry thought-leaders and are definitely a wonderful chance to network!"

Look out for more of such sessions from us in the near future !

itSMF Singapore Chapter