The importance of quality IT service management is becoming ever more apparent. In recent years we have seen a recognized and professional structure emerge to support this: ITIL. ITIL, the IT Infrastructure Library delivers a host of benefits, and has become globally used and followed Not far behind this development, a standard has also started to emerge: ISO 20000. This is specifically dedicated to IT service management, and comprises two parts: ISO 20000-1 and ISO 20000-2.

Join us at this FREE educational seminar to learn how this first global standard for IT service management can help your organization realize several benefits:

• high levels of customer service and satisfaction
• reduction in costs associated with poor service quality, service failures, and recovery
• better management and utilization of service infrastructure
• improved control and predictability of service quality
• services focused on supporting business plans and strategy

Date: 21 April 2006
Time: 3.00pm – 5.00pm
Venue: NUSS Suntec City Guild House (Above Carrefour)
3 Temasek Boulevard, #05-001 Suntec City Mall

*Registration starts at 2.30pm

AGENDA

• Introduction: What is BS 15000 vs ISO 20000 vs ITIL?
• What are the benefits of achieving BS 15000/ISO20000?
• How to get certify?
• Obstacles and Challenges

HOW TO REGISTER

To register for this event, please email your details:

Name:
Company:
Job Title:
Email:
Telephone:

to: events@itsmf.org.sg

For enquiries please call Ivy at 6327 5688

SPEAKER

Ngo Wai Koon is a certified ITIL Service Manager and BS15000 consultant who has over eleven years experience in the Information Technology industry with expertise in pre-sales and post-sales software consultancy and technical services to enterprise corporate customers. From an ITIL perspective, he is an expert in streamlining process workflows, creating and providing training for process workshops and has extensive experience in ITIL tool implementation in sync with process implementation. He has also proven track records in building strong customer relationships in a business to business environment, winning major new contracts and regional project management.

ABOUT TuringSmi

TuringSMI is a recent merge of:
SMI: Systems Management International (US and UK operations), Moore Results Group Inc (US), Turing Service Management Ltd (South Africa and UK).

All companies were established between 1992-1995 and the group has main regional offices in India, Singapore, South Africa, the UK and US. At present, and excluding Gap Gemini and IBM Global Services, TuringSMI is the largest BMC Remedy focused partner with 110 permanent staff and around 50 associate consultants.

Our strengths include:
TuringSMI is one of only a few global providers of Remedy based solutions with VAR and L1 support agreements throughout the world.
24 x 7 Global Solution Support (With an attainment of 10/10 for BMC Remedy's Oct-Dec 2005 Level 1 Support performance period) ITIL Based implementations Full lifecycle resource base Certified Project Management, ITIL Consultants, Remedy Technical Consultants, System Architects, Integration Specialists, Developers, thorough Quality Assurance, Test Cycles and Training Structured and proven methodologies, specifically SMART Methods(tm) Historical experience Enterprise and Global Accounts.