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Mind the Gap - Planning Your Service Management Project
itSMF Members Night - 11th Nov. 2009
One of the biggest questions that organizations ask about IT Service Management is "Where do I start, and how do I get approval to get going?" ITIL has many processes and often organizations want to know what they should start with, and how they can justify the project based on ROI or something similar.
During this itSMF Member's Night we will look at some of the approaches for assessing your current position, planning a project, and preparing the business case.
Project Management professionals pursuing the PMP certification will get 2 PDUs for attending this event.
Fees for attending this event:
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itSMF members: free
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SPMI members: $15
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Non-members: $25
Everyone who attends this event will receive an invitation to attend our end-of-year networking event free of charge.
Speakers:
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Peter Edwards - Senior Managing Consultant, IBM
Peter is a Senior Managing Consultant with IBM. He specializes in the design and implementation of a holistic IT Service Management framework for IBM customers, including IT Service Management strategy, assessment, and process design. He is currently working as the Service Management Architect on a major IBM project. He is currently serving as President of itSMF Singapore.
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Michael O'Mara - Tivoli Sales Manager, Asia Pacific, IBM
Michael O'Mara is the Asia Pacific Executive for IBM Service Management. Mr. O'Mara has twenty years experience in working with clients to design and deliver service management and automation solutions. He is currently responsible for the development, execution and ongoing leadership of IBM Service Management within Tivoli Asia Pacific. Mr. O'Mara's experience in developing practical solutions that deliver improved effectiveness and efficiency in IT operations spans across multiple industries, client sets and geographies. He had been involved in projects for customers like Coca-Cola Enterprises, Unum Provident Insurance, Harley Davidson and Bendigo Bank.
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Harold Petersen - Principal Consultant, Lucid IT
Harold has more than 20 years industry experience, specialising in areas of IT Service Management, Project Management, IT Governance, Outsourcing Management and Organisational Change. He has lived and worked in Asia Pacific, Australia, New Zealand, Europe and Africa and supported customers in almost every vertical sector, including Finance, Education, Government, ICT and Energy.
In his current role as Principal Consultant and Director for Lucid IT in Singapore and Malaysia, Harold leads organisational change and process improvement projects within IT Organisations. He combines his COBIT, ITIL and Prince2 expertise with his extensive practical experience in IT Service Delivery, Project Management and Outsourcing Management across a variety of assignments. He is currently serving as Vice President of itSMF Singapore.
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