Managing your enterprises' Service Desk is no longer just about incident response and achieving service levels ... it's become a fundamental part of the business strategy to manage service commitments, keep end users productive and keeping customers happy.  Today Service Desk Managers strive to deliver a better service to the business - and continually look for more efficient and cost-effective ways of managing the service desk function in order to achieve this.  Outsourcing has long been a solution to this problem - and more recently vendors are offering their software solutions as a "consumable" service ... but what are the real advantages of letting someone else "Manage" your Service Desk?  This online conference explores different approaches to Service Desk Management and provides practical advice for organisations facing the challenge of simplifying their complex service and support requirements.