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September itSMF e-Symposium

Date:	18 Sep 2008
Time:	09:00 PM to 11:55 PM
Location:	Register using the link in the following text.
Registration:	Members (Free) / Non-Members (Free)
Closing Date:	28 Aug 2008

The Service Catalogue - A Business Critical Asset

The Service Catalogue provides a central source of information on the IT services delivered by the Service Provider organization. This ensures that all areas of the business can view an accurate, consistent picture of the IT Services, their details and their status. It contains a customer facing view of the available services, the business functions they are linked to and the levels and quality of Service the customer can expect.

The objective of Service Catalogue Management is to manage the information contained within the Service Catalogue and to ensure it is accurate and reflects the current status of all services that are being run, or being prepared to run, in the live environment.

This e-Symposium explores how to create, communicate and maintain this business critical asset - the service catalogue.

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Programme Highlights (All Times GMT +1)
14:00	Opening Remarks from Moderator Mike Simons [Editor, ComputerWorld UK]
14:05	Service Catalog - a business critical asset Ivor Macfarlane [IBM]	Surely the real success for service managers is that business leaders know what IT services are available to them and that they just work. A strong service catalog clearly communicates what the customer can receive but not how it gets delivered. This leaves the customer to focus on their business issues and leaves IT to deal with its internal processes. This session will talk about how to create, communicate and maintain this business critical asset - the service catalog.
14:50	How do you deliver an effective Service Catalogue? Keith Webb [Fox IT]	The Service Catalogue is a key mechanism in any business wanting to inform their user base of the services their I.T. department is able to supply. However, it is vital to ensure that the Service Catalogue delivers the correct information. This session is intended to highlight what controls and processes need to be in place to deliver an effective Service Catalogue.
15:35	The Service Catalogue as a Business Tool Peter Brooks [itSMFI Board Member]	The Service Catalogue is a tool to enhance business service delivery through providing a means to good governance. The service catalogue can be used as a basis for reporting into the business balanced score card with the ultimate aim of establishing the catalogue as a means to measure business service provision. To achieve this, it is important to establish the difference between IT facing services and business services The Service Catalogue is a valuable business tool, not just a means of presenting IT services to the business.
16:20	Round Table	This will be a Round Table session with all today's speakers debating "The Service Catalogue - A Business Critical Asset"
17:05	Closing Remarks Mike Simons [Editor, ComputerWorld UK]

?? View the full programme and register free for this exciting online conference

» Events » Details

The Service Catalogue - A Business Critical Asset

Programme Highlights (All Times GMT +1)