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Dear IT Professional
As the driver of your organisation's IT infrastructure, the top-of-the-list priority is to ensure that your organisation's IT systems are kept operational with minimal or no downtime and with a sound IT service management strategy.
ITIL (IT Infrastructure Library) is a cohesive set of IT best practice processes from both the private and public sectors. You may have done the training, sat the exams, attended the seminars, read the books, and you may have even heard the theory, and while it all sounds great does it really work? How can you get the technology to support these best practices and derive real business value and service improvement from ITIL? How can you rapidly deploy a best practice aligned service management solution that is not going to break your budget? Do you really know what ITIL looks like in practice? Would you like to see what a CMDB looks like? Have you seen how to link multiple incidents to 1 problem record? What about a Known Error Database - how does that really work in practice? Have you ever wondered if SLA's really can be automated?
Itilics extends a Special Invitation to attend
ITIL IN PRACTICE,
ISO20000 & ITIL?? V3 Update
Meet Don Page - the GODFATHER of ITIL returning to SINGAPORE
Venue: Le Meridien Hotel, Oasis Room, Level 3, 100 Orchard Road Singapore.
Date: Friday 30th May 2008
Time: 2:15pm (Registration starts at 2pm)
**COST Free attendance by invitation only
Afternoon Tea will be served
It is our pleasure to invite you to meet one of the world's leading ITIL experts - Mr Don Page - often referred to as the Godfather of ITIL, who will share how automation of the ITIL processes to support an ITSM implementation is the key to a successful outcome.
Come and listen to Don Page, visiting Singapore for the third time from the UK, and watch as he demonstrates the automation of ITIL using Marval, the worlds most ITIL compliant tool! You will see how a cleverly designed Service Management tool can answer all of these questions, with ITIL aligned process and functions all provided out of the box! This is a first in Singapore and not to be missed!
HOW TO REGISTER
To register for this afternoon event, please email to lilitan@itilics.com.
For enquiries please call Li Li Tan or Pauline Angelico at Itilics on +65 6829 7002
ABOUT THE SPEAKERS
 Don Page is often referred to as the God Father of ITIL and has over 25 year's experience in IT Service Management. In addition to being an active practitioner, Don has been responsible for co-authoring several of the most important service management publications in the world, including the International ITIL Best Practice publications, ISO 20000 The British Standard for IT Service Management BS15000 and the British Standards "A Code of Practice for IT Service Management" (DISC PD 0005). As CEO of the Marval Group, Don has been responsible for the design & implementation of some of Europe's largest Service & Support operations. His straight talking, pragmatic and innovative approaches has made him a world-renowned and respected industry figure. In recognition of his commitment and service to the industry, Don received the prestigious Lifetime Achievement Award from the IT Service Management Forum (itSMF).
 Pauline Angelico has been in the IT industry since 1985 and in the IT & IT Service Management arena since 1989. Co-founder of Itilics, a service management organization servicing Asia Pacific, Pauline has successfully contributed to the development and delivery of IT Service Management services to blue chip organizations in the Asia Pacific region. Well known by many IT Professionals in Asia, Pauline is well regarded in her industry amongst her peers and is a sought after speaker having delivered presentations and executive briefings not only in Australia and NZ, but also in the UK, Singapore, Hong Kong, Malaysia, Korea, Vietnam, Indonesia, Thailand and Macau. Pauline is an examiner on the ISEB international panel and has held positions as a board member of the itSMF Australia Chapter and Director of National Events. Pauline has trained over 2000 IT Professionals over the last 10 years and is very passionate about adding a truly international dimension to the new ITIL v3 certification scheme. As an ITIL trainer and consultant, she has a breadth of first hand experience regarding the needs of IT Professionals today and into the future. Originally from Australia, Pauline is based in Singapore and holds the position of Managing Director, Asia Itilics.
About Itilics
At Itilics, our business is ITIL - empowering you to implement and manage first class, quality driven IT services that deliver real efficiency gains and measurable results. IT Service Management is our core business, not just the flavour of the month. Itilics specializes in integrating the best available combination of people, processes, and products and as your partner, Itilics ensures a best fit for ITIL in your organization. For more information about our products and services, please visit our web site www.itilics.com or email info@itilics.com
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