Dear Members and
Non-Members,
The itSMF Singapore are delighted
to invite you to our Knowledge Sharing Seminar. Come along and listen to
personal experiences of
implementing various aspects of Sevice Management. Network with
like-minded people, pick up hints and tips from the presenters. Take the
opportunity to air your questions at the question and answer session.
Agenda:
Welcome
Address
Presentation: 'How will a Service "Model" help the
real people?'
Delivered by David Llewellyn Jones, Senior Consultant, Lucid IT
Pte Ltd
In this presentation, David will discuss a misalignment between
customer requirements and service delivery performance. This is also a problem
for many internal service providers. The main part of the presentation will be
based on a real life Service Model that was used to provide education and
guidance.David will describe the analysis steps required to ultimately align
current services to multiple customer requirements; both perceived and
contractual and thence guidance for engagement with future
customers.
Presentation:
Implementing IT Service Management by an IT Managed Services Provider
Delivered by
Paul Han Tau Kwang, Country Manager, Quint Wellington Redwood
Singapore
Outsourcers reap
tremendous scale advantages through the standardization of their people,
processes and technologies. Thus, the provider that best achieves
standardization flexes significant muscle in the marketplace.In a previous role as
an internal consultant within a managed services provider, Paul led an IT
Service Management program to standardize practices across a diverse range of
customer delivery teams. This diversity defied a 'cookie cutter'
implementation approach and challenged the implementation team to develop
creative solutions. Paul will be
discussing the challenges his team faced and will also be highlighting the
various implementation potholes that attendees should steer clear of.
Question and Answer
Session
Light
Refreshments will be available at the end of the
seminar.
Where: Asia-Pacific Centre for Management Leadership Pte
Ltd
100 Orchard Road
#04-100
Le Meridien
Hotel
Singapore 238840
Time: 6.30pm - 8.30pm
Registration will start at
6.00pm
Directions to the Asia-Pacific Centre for
Management Leadership Pte Ltd:
1) Take lift to Level 3, Hotel Lobby, look for directions on
the wall that lead to the Hotel
Function Rooms. The Centre's
name (Asia-Pacific Centre for
Management Leadership Pte Ltd) appears below the sign
for Function Rooms. Walk past the whole stretch of function
rooms, to a lift on the right (the centre's signage
also appears on the wall
beside this lift). Take the lift to Level 4 and you will see the Centre once the
lift doors open.
2) Take lift to Level 3, Hotel Lobby, change to the bullet lift
and take to Level 4 (Hotel Swimming Pool). From there, walk forward and to the left of the Swimming Pool. Ahead is a dark glass door, the centre's name, Asia-Pacific Centre for Management
Leadership Pte Ltd is located beside the glass door. Walk
through the glass doors and down a flight of stairs to the centre.
3) From Kramat Lane (the lane behind Meridien
Hotel), you will
see Beauty Spa Angelsky (there is a sign on the
wall for Asia-Pacific Centre for Management
Leadership Pte Ltd). Walk up the flight of steps and take the lift outside Angelsky
(Level 2), to Level 4 . You
will see the centre once the lift door opens.
Parking:
Participants may park at Le Meridien Hotel carpark, charges
are:
$1.20/hr before
5pm
$2.50/entry
after 5pm
Fees: itSMF
Members - Free
Non-members:
$25 payable at the door
To register for this interesting seminar contact Ivy at +65 6332 1063 or email
her at events@itsmf.org.sg
Registrations will close on the 23rd June 2008 at 3pm.
At our seminar in August, the presentations will be based on ITIL
V3.
To become a member of the itSMF
Singapore sign-up by visiting the website at www.itsmf.org.sg.
