BSI / ISO
BS ISO/IEC 20000-1:2006 IT Service Management - Part 1: Specification ISBN:0 285.00 242.25 S$ BS ISO/IEC 20000-2:2006 IT Service Management - Part 2: Code of practice ISBN:00 329.00 279.65 S$ IT Service Management - A Managers Guide, 2nd edition (updated for ISO/IEC 20000 ISBN:580479226 121.00 102.85 S$ Achieving ISO/IEC 20000 : Management decisions and documentation (BIP 0030) ISBN:580474585 78.00 66.30 S$ Achieving ISO/IEC 20000 : Why people matter (BIP 0031) ISBN:580474593 78.00 66.30 S$ Achieving ISO/IEC 20000 : Making metrics work (BIP 0032) ISBN:0000 78.00 66.30 S$ Achieving ISO/IEC 20000 : Managing the end-end service (BIP 0033) ISBN:580474615 78.00 66.30 S$ Achieving ISO/IEC 20000 : Finance for service managers (BIP 0034) ISBN:580474623 78.00 66.30 S$ Achieving ISO/IEC 20000 : Enabling change (BIP 0035) ISBN:580446395 78.00 66.30 S$ Achieving ISO/IEC 20000 : Keeping the service going (BIP 0036) ISBN:580446409 78.00 66.30 S$ Achieving ISO/IEC 20000 : Capacity management (BIP 0037) ISBN:580446417 78.00 66.30 S$ Achieving ISO/IEC 20000 : Integrated service management (BIP 0038) ISBN:580446420 78.00 66.30 S$ Achieving ISO/IEC 20000 : COMPLETE set of the books (BIP 0030 - BIP 0038) ISBN:000 620.00 527.00 S$ The differences between BS 15000 and ISO/IEC 20000 (BIP 0039) ISBN:580473481 78.00 66.30 S$ IT Service Management A Self-assessment Workbook : 2006 (BIP 0015) ISBN:0580479234 124.00 105.40 S$ IT Service Management - Standards & Guidance : KIT 32 KIT32 comprises of the following: -
ISBN:00000 729.00 619.65 S$ IT Service Management - A Managers Guide, 2nd edition (updated for ISO/IEC 20000 ISBN:0580479226 120.90 102.76 S$ Test Book (For itSMF internal testing) This is a test ebook. Please do not purchase. ISBN:000000000000000 E-Book Version. For Adobe v6 or 7 only. 1.00 1.00 S$ ITIL V2 Books
Service Support Service Support focuses on ensuring that the customer has access to appropriate services to support business functions. Issues covered include Service Desk, Incident Management, Problem Management, Configuration Management, Change Management and Release Management. ISBN:0113300158 202.00 171.70 S$ Service Support CD-ROM ISBN:0113308671 465.00 395.25 S$ Service Delivery Service Delivery covers the service the business requires of the provider to enable adequate support to the business users. Issues covered include Capacity Management, Financial Management for IT Services, Availability Management, Service Level Management and IT Service Continuity Management. ISBN:0113300174 202.00 171.70 S$ Service Delivery CD-ROM ISBN:0113308930 465.00 395.25 S$ Planning to Implement IT Service Management Planning to Implement Service Management answers the question "Where do I start with ITIL?". It explains the steps necessary to identify how an organisation might expect to benefit from ITIL and how to set about reaping those benefits. It will help organisations in identifying their strengths and weaknesses, enabling them to develop the former and overcome the latter. ISBN:0113308779 202.00 171.70 S$ Planning to Implement IT Service Management CD-ROM ISBN:0113309058 465.00 395.25 S$ Applications Management Application Management embraces the software development life cycle, expanding the issues touched upon in Software Life cycle support and testing of IT Services. Application Management also provides details on business change with the emphasis being placed on clear requirement definitions and the implementation of solutions to meet business user's needs. ISBN:0113308663 202.00 171.70 S$ Applications Management CD-ROM ISBN:011330904X 465.00 395.25 S$ ICT Infrastructure Management ICT Infrastructure Management (ICT IM) covers all aspects of ICT Infrastructure Management from identification of business requirements through the tendering process, to the testing, installation deployment, and ongoing operation and optimisation of the ICT components and IT services. ISBN:0113308655 202.00 171.70 S$ ICT Infrastructure Management CD-ROM ISBN:0113309031 465.00 395.25 S$ Security Management Security Management is primarily the responsibility of the business, with the IT Security Officer responsible for setting Security Policy.This book looks at Security from the service provider stand-point. It identifies how Security Management relates to the IT Security Officer and provides the level of security necessary for the provision of the total service to the organisation. ISBN:011330014X 140.00 119.00 S$ ITIL Security Management CD-ROM ISBN:0113309422 233.00 198.05 S$ Software Asset Management Software Asset Management (SAM) would be of interest to anybody involved in the acquisition, development, operation use or retirement of software within an organisation. It covers issues such as making the business case, organisation, roles and responsibilities; process overview though to software licensing and its control.
ISBN:0113309430 109.00 92.65 S$ Software Asset Management CD-ROM ISBN:0113309449 186.00 158.10 S$ The Business Perspective The Business Perspective - The IS view on delivering services to the Business provides advice and guidance to help IS personnel to understand how they can contribute to the business objectives and how their roles and services can be better aligned and exploited to maximise that contribution. ISBN:0113308949 202.00 171.70 S$ Business Perspective CD-ROM ISBN:0 11 33097 465.00 395.25 S$ ITIL Business Perspective 2 .. The Business view COMPLEMENTARY ISBN:0113309694 201.50 171.28 S$ ITIL Business Perspective .. The IS view (CD-ROM) ISBN:0113309724 465.00 395.25 S$ ITIL Business Perspective 2 .. The Business view (CD-ROM) : COMPLEMENTARY ISBN:0113309716 465.00 395.25 S$ ITIL V3 Books
ITIL Lifecycle Publication Suite (Hardcopy) Note: If you are ordering this, you do not need to order individual books anymore.
ISBN:9780113310500 927.00 787.95 S$ ITIL Lifecycle Publication Suite (E-Book) (will only work with Adobe ver 6 or 7) Note:
ISBN:9780113310517 E-Book Version. For Adobe v6 or 7 only. 927.00 787.95 S$ ITIL V3 Service Stategy (Hardcopy) A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication.
ISBN:9780113310 263.00 223.55 S$ ITIL V3 Service Stategy (E-Book) (will only work with Adobe ver 6 or 7) Note:
ISBN:9780113310524 E-Book Version. For Adobe v6 or 7 only. 263.00 223.55 S$ ITIL V3 Service Design (Hardcopy) In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT services solutions
ISBN:9780113310470 263.00 223.55 S$ ITIL V3 Service Design (E-Book) (will only work with Adobe ver 6 or 7) Note:
ISBN:9780113310548 E-Book Version. For Adobe v6 or 7 only. 263.00 223.55 S$ ITIL V3 Service Transition (Hardcopy) Service Transition focuses on the broader, long-term change management role and release practices, so that risks, benefits, delivery mechanism and the ease of ongoing operations of service are considered. This publication provides guidance and process activities for the transition of services into the business environment.
ISBN:9780113310487 263.00 223.55 S$ ITIL V3 Service Transition (E-Book) (will only work with Adobe ver 6 or 7) Note:
ISBN:9780113310555 E-Book Version. For Adobe v6 or 7 only. 263.00 223.55 S$ ITIL V3 Service Operation (Hardcopy) By focusing on delivery and control process activities, a highly desirable, steady state of managing services can be achieved on a day-to-day basis. To ensure it is integrated with the rest of the ITIL library, guidance is based on a selection of familiar service support and service delivery
ISBN:9780113310463 263.00 223.55 S$ ITIL V3 Service Operation (E-Book) (will only work with Adobe ver 6 or 7) Note:
ISBN:9780113310531 E-Book Version. For Adobe v6 or 7 only. 263.00 223.55 S$ ITIL V3 Continual Service Improvement (Hardcopy) Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding
ISBN:9780113310494 263.00 223.55 S$ ITIL V3 Continual Service Improvement (E-Book) Note:
ISBN:9780113310562 E-Book Version. For Adobe v6 or 7 only. 263.00 223.55 S$ The Official Introduction to the ITIL Service Lifecycle - Book ISBN:0113310617 93.00 79.05 S$ itSMF / IPESC Endorsed Publications
25% OFF! - Introduction to ITIL ISBN:0113309732 109.0081.75 81.75 S$ ITIL Small-scale Implementation ISBN:0113309805 109.00 92.65 S$ ISO/IEC 20000 - a pocket guide ISBN:9077212795 34.00 28.90 S$ Metrics for IT Service Management ISBN:9077212698 87.00 73.95 S$ Six Sigma for IT Management Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes.
ISBN:9077212302 87.00 73.95 S$ Service Agreements Many organizations are demanding increased quality levels from ICT service providers, often irrespective of whether these services are outsourced or supplied in-house. Service management (SM) is the integrated approach to the management of ICT service requirements and levels.
ISBN:9077212914 44.18 37.55 S$ Frameworks for IT Management Modern IT managers are confronted with an overwhelming number of management frameworks, methods and methodologies – making it difficult to see the wood for the trees. In addition many IT service providers believe they can’t be taken seriously if they don’t also have a proprietary framework to offer – which makes it even more difficult to find your way through the framework forest.
ISBN:9077212906 86.80 73.78 S$ itSMF Published Publications
Pocket Guide (UK English) This publication is commonly known as the 'Pocket Guide' or even 'Little ITIL'. It has been designed as a handy reference book for Information Technology Service Management practicioners and for those taking the Foundation Certificate in IT Service Management. It is a complementary publication to the complete IT Infrastructure Library (ITIL) which is discussed in more detail in the section on IT Service Management Best Practice.
ISBN:0952470616 31.00 26.35 S$ Pocket Guide (North American English) This publication is commonly known as the 'Pocket Guide' or even 'Little ITIL'. It has been designed as a handy reference book for Information Technology Service Management practicioners and for those taking the Foundation Certificate in IT Service Management. It is a complementary publication to the complete IT Infrastructure Library (ITIL) which is discussed in more detail in the section on IT Service Management Best Practice.
ISBN:0952470640 31.00 26.35 S$ Pocket Guide (Japanese) ISBN:4902286009 31.00 26.35 S$ Pocket Guide (S.Korean) ISBN:0954352149 31.00 26.35 S$ Pocket Guide (Simp. Chinese) ISBN:0954352165 31.00 26.35 S$ Pcoket Guide - Application Management ISBN:0954352106 22.00 18.70 S$ Pocket Guide - Business Perspective ISBN:0954352181 22.00 18.70 S$ Pocket Guide - ICT Infrastructure Management ISBN:0954352114 25.00 21.25 S$ Pocket Guide - Security Mgt ISBN:952470683 22.00 18.70 S$ 25% OFF! - Pocket Guide - Planning to Implement Service Management ISBN:952470691 22.0016.50 16.50 S$ 25% OFF! - Dictionary of Terms, Abbreviations & Acronyms (UK English) Version 2: 2006 ISBN:952470659 22.0016.50 16.50 S$ Dictionary of Terms, Abbreviations & Acronyms (Japanese) ISBN:4902286017 22.00 18.70 S$ Dictionary of Terms, Abbreviations & Acronyms (North American English) ISBN:0952470667 22.00 18.70 S$ Pocket Guide: Planning and Achieving ISO/IEC 20000 Certification ISBN:0955124514 22.00 18.70 S$ Management of Risk
M_o_R (Management of Risk) Guidance for Practitioners ISBN:0113309090 108.50 92.22 S$ M_o_R (Management of Risk) Guidance for Practitioners (CD-ROM) ISBN:0113309104 186.00 158.10 S$ Managing Successful Programmes
Managing Successful Programmes ISBN:0113309171 108.50 92.22 S$ Managing Successful Programmes (CD-ROM) ISBN:0113309392 232.50 197.62 S$ OGC Business Systems Development
Behaviour and Process Modelling ISBN:0113308728 77.50 65.88 S$ Business Systems Development Series with SSADM (all seven titles) ISBN:113308833 465.00 395.25 S$ Business Systems Development with SSADM (CD-ROM) ISBN:113308841 465.00 395.25 S$ Data Modelling ISBN:011330871X 77.50 65.88 S$ Database and Physical Process Design ISBN:113308760 77.50 65.88 S$ Function Modelling ISBN:113308752 77.50 65.88 S$ SSADM Foundation ISBN:113308701 77.50 65.88 S$ The Business Context ISBN:113308728 77.50 65.88 S$ User Centred Design ISBN:113308736 77.50 65.88 S$ Other Publications
Implementing Service and Support Management Processes ISBN:9077212434 130.00 110.50 S$ In Times of Radical Change ISBN:113306873 155.00 131.75 S$ IT Governance, a pocket guide, based on Cobit ISBN:9077212191 34.00 28.90 S$ IT Service CMM, a pocket guide ISBN:9077212353 34.00 28.90 S$ MOF, a pocket guide V3 By Microsoft ISBN:9077212108 34.00 28.90 S$ MSF, a pocket guide By Microsoft ISBN:9077212167 34.00 28.90 S$ The IT Strategy Management Process ISBN:9077212264 101.00 85.85 S$ Change: How to adapt and transform the business ISBN:1903091381 28.00 23.80 S$ Negotiation: How to make deals and reach agreement in business ISBN:1903091322 28.00 23.80 S$ RISK: How to make decisions in an uncertain world ISBN:1903091365 28.00 23.80 S$ Strategy: How to shape the future of the business ISBN:1903091371 28.00 23.80 S$ IT Governance ...a Management guide based on Cobit (pocket guide) ISBN:9789087530 42.60 36.21 S$ The IT Svc Management from Hell based on Not ITIL by Bryan Johnson ISBN:90-77212-2 25.40 21.59 S$ Foundations of IT Service Management: based on ITIL (English version) (Paperback ISBN:9077212582 86.80 73.78 S$ Six Sigma for IT Management - a pocket guide ISBN:9789087530297 34.10 28.98 S$ Project Management
Business Benefits through Project Management Business Benefits through Project Management ISBN:0113308981 78.00 66.30 S$ Managing Successful Projects with PRINCE2 Managing Successful Projects with PRINCE2 ISBN:0113308558 202.00 171.70 S$ Managing Successful Projects with PRINCE2 (CD-ROM) Managing Successful Projects with PRINCE2 (CD-ROM) ISBN:0113309082 465.00 395.25 S$ PRINCE2 Pocket Book PRINCE2 Pocket Book ISBN:0113309163 11.00 9.35 S$ Passing the PRINCE2 Examinations Passing the PRINCE2 Examinations ISBN:0113309120 47.00 39.95 S$ People Issues and PRINCE2 People Issues and PRINCE2 ISBN:0113308965 78.00 66.30 S$ Project Management - an Introduction (based on PRINCE2) Project Management - an Introduction (based on PRINCE2) ISBN:9077212310 87.00 73.95 S$ Buying Software: A Best Practice Approach Buying Software: A Best Practice Approach ISBN:011330918X 93.00 79.05 S$ Tailoring PRINCE2 Tailoring PRINCE2 ISBN:0113308973 78.00 66.30 S$
