BSI / ISO
BS ISO/IEC 20000-1:2006 IT Service Management - Part 1: Specification ISBN:0 285.00 242.25 S$ BS ISO/IEC 20000-2:2006 IT Service Management - Part 2: Code of practice ISBN:00 329.00 279.65 S$ IT Service Management - A Managers Guide, 2nd edition (updated for ISO/IEC 20000 ISBN:580479226 121.00 102.85 S$ Achieving ISO/IEC 20000 : Management decisions and documentation (BIP 0030) ISBN:580474585 78.00 66.30 S$ Achieving ISO/IEC 20000 : Why people matter (BIP 0031) ISBN:580474593 78.00 66.30 S$ Achieving ISO/IEC 20000 : Making metrics work (BIP 0032) ISBN:0000 78.00 66.30 S$ Achieving ISO/IEC 20000 : Managing the end-end service (BIP 0033) ISBN:580474615 78.00 66.30 S$ Achieving ISO/IEC 20000 : Finance for service managers (BIP 0034) ISBN:580474623 78.00 66.30 S$ Achieving ISO/IEC 20000 : Enabling change (BIP 0035) ISBN:580446395 78.00 66.30 S$ Achieving ISO/IEC 20000 : Keeping the service going (BIP 0036) ISBN:580446409 78.00 66.30 S$ Achieving ISO/IEC 20000 : Capacity management (BIP 0037) ISBN:580446417 78.00 66.30 S$ Achieving ISO/IEC 20000 : Integrated service management (BIP 0038) ISBN:580446420 78.00 66.30 S$ Achieving ISO/IEC 20000 : COMPLETE set of the books (BIP 0030 - BIP 0038) ISBN:000 620.00 527.00 S$ The differences between BS 15000 and ISO/IEC 20000 (BIP 0039) ISBN:580473481 78.00 66.30 S$ IT Service Management A Self-assessment Workbook : 2006 (BIP 0015) ISBN:0580479234 124.00 105.40 S$ IT Service Management - Standards & Guidance : KIT 32 KIT32 comprises of the following: -
ISBN:00000 729.00 619.65 S$ IT Service Management - A Managers Guide, 2nd edition (updated for ISO/IEC 20000 ISBN:0580479226 120.90 102.76 S$ Test Book (For itSMF internal testing) This is a test ebook. Please do not purchase. ISBN:000000000000000 E-Book Version. For Adobe v6 or 7 only. 1.00 1.00 S$ ITIL V2 Books
Service Support Service Support focuses on ensuring that the customer has access to appropriate services to support business functions. Issues covered include Service Desk, Incident Management, Problem Management, Configuration Management, Change Management and Release Management. ISBN:0113300158 202.00 171.70 S$ Service Support CD-ROM ISBN:0113308671 465.00 395.25 S$ Service Delivery Service Delivery covers the service the business requires of the provider to enable adequate support to the business users. Issues covered include Capacity Management, Financial Management for IT Services, Availability Management, Service Level Management and IT Service Continuity Management. ISBN:0113300174 202.00 171.70 S$ Service Delivery CD-ROM ISBN:0113308930 465.00 395.25 S$ Planning to Implement IT Service Management Planning to Implement Service Management answers the question "Where do I start with ITIL?". It explains the steps necessary to identify how an organisation might expect to benefit from ITIL and how to set about reaping those benefits. It will help organisations in identifying their strengths and weaknesses, enabling them to develop the former and overcome the latter. ISBN:0113308779 202.00 171.70 S$ Planning to Implement IT Service Management CD-ROM ISBN:0113309058 465.00 395.25 S$ Applications Management Application Management embraces the software development life cycle, expanding the issues touched upon in Software Life cycle support and testing of IT Services. Application Management also provides details on business change with the emphasis being placed on clear requirement definitions and the implementation of solutions to meet business user's needs. ISBN:0113308663 202.00 171.70 S$ Applications Management CD-ROM ISBN:011330904X 465.00 395.25 S$ ICT Infrastructure Management ICT Infrastructure Management (ICT IM) covers all aspects of ICT Infrastructure Management from identification of business requirements through the tendering process, to the testing, installation deployment, and ongoing operation and optimisation of the ICT components and IT services. ISBN:0113308655 202.00 171.70 S$ ICT Infrastructure Management CD-ROM ISBN:0113309031 465.00 395.25 S$ Security Management Security Management is primarily the responsibility of the business, with the IT Security Officer responsible for setting Security Policy.This book looks at Security from the service provider stand-point. It identifies how Security Management relates to the IT Security Officer and provides the level of security necessary for the provision of the total service to the organisation. ISBN:011330014X 140.00 119.00 S$ ITIL Security Management CD-ROM ISBN:0113309422 233.00 198.05 S$ Software Asset Management Software Asset Management (SAM) would be of interest to anybody involved in the acquisition, development, operation use or retirement of software within an organisation. It covers issues such as making the business case, organisation, roles and responsibilities; process overview though to software licensing and its control.
ISBN:0113309430 109.00 92.65 S$ Software Asset Management CD-ROM ISBN:0113309449 186.00 158.10 S$ The Business Perspective The Business Perspective - The IS view on delivering services to the Business provides advice and guidance to help IS personnel to understand how they can contribute to the business objectives and how their roles and services can be better aligned and exploited to maximise that contribution. ISBN:0113308949 202.00 171.70 S$ Business Perspective CD-ROM ISBN:0 11 33097 465.00 395.25 S$ ITIL Business Perspective 2 .. The Business view COMPLEMENTARY ISBN:0113309694 201.50 171.28 S$ ITIL Business Perspective .. The IS view (CD-ROM) ISBN:0113309724 465.00 395.25 S$ ITIL Business Perspective 2 .. The Business view (CD-ROM) : COMPLEMENTARY ISBN:0113309716 465.00 395.25 S$ ITIL V3 Books
ITIL Lifecycle Publication Suite (Hardcopy) Note: If you are ordering this, you do not need to order individual books anymore.
ISBN:9780113310500 927.00 787.95 S$ ITIL Lifecycle Publication Suite (E-Book) (will only work with Adobe ver 6 or 7) Note:
ISBN:9780113310517 E-Book Version. For Adobe v6 or 7 only. 927.00 787.95 S$ ITIL V3 Service Stategy (Hardcopy) A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication.
ISBN:9780113310 263.00 223.55 S$ ITIL V3 Service Stategy (E-Book) (will only work with Adobe ver 6 or 7) Note:
