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» Why Adopt Best Practice?
The Best Practice approach is a systematic, professional approach
to the management of IT service provision. It is based upon the
combined experience of industry experts and can provide IT services with:
- A proven, quality approach to service delivery
- Increased Productivity
- Increased customer satisfaction
- Minimised risk
- Reduced costs
- Improved communication between IT and the business and your customers
Best Practice also helps your customers by:
- Providing reassurance as to the proven processes
- Confidence to rely on IT services, enabling business objectives to be met
- Clearly defined processes and contacts to handle problems and issues
- Clarification of costs and monitoring of service levels - better informed customers
By adopting Best Practice the organisation achieves a consistent and
comprehensive approach to Service Management; ranging from software
products, through to consultancy, training and qualifications.
Best Practice IT Service Management has been designed in such a way that
it is adaptable to any organisation and any mix of IT resources. It
provides a blue-print for service development, and the IT department
can focus on implementing the blue-print rather than re-inventing the
wheel. IT resources are focused on service quality to satisfy customer
requirements. It helps IT departments shift from the image of
technology-driven, but more at focusing on delivery what the
business needs, when it needs it.
What is ITIL framework?
OGC's IT Infrastructure Library
In 1988 the OGC began to define the IT Infrastructure Library (ITIL) -
books of guidance on IT Service Management covering the ways to approach
the various processes including Help Desk, Problem Management, Change
Management, Service Level Management and Configuration Management
For more information see http://www.itil.co.uk
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