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» Professional Qualifications
Increasingly, organisations are looking for ways of identifying
individuals' competence in a formal and standard manner - this is
particularly true for large multi-national organisations. One such
way is through professional qualifications.
Professional qualifications based on the philosophy and content of ITIL
are currently offered by the Information Systems Examination Board (ISEB)
- a wholly owned subsidiary of the British Computer Society - and
Stichting EXIN - the Netherlands Examination Institute.
These qualifications include:
- the Foundation Certificate - an entry-level qualification gained
by taking a short multiple-choice exam, usually at the end of
a 3-day course
- Practitioners Certificates - for specific disciplines, gained
through passing in-course assessments and a case-study based
multiple-choice exam
- the Managers Certificate - requiring the passing of 2 three-hour
written exam papers taken after attendance on an accredited 10 day
training program.
Both these examining organisations offer directly equivalent certificates,
in a number of languages and in many countries across the world. Each
organisation has accredited a number of training organisations to deliver
appropriate programmes leading to the various qualifications.
An Examination Management Board comprising representatives from OGC,
itSMF and the examining boards oversee the continuous development of
the qualifications and ensure harmony is maintained. Work is ongoing to
accredit bodies elsewhere in the world to offer equivalent qualifications.
The examining bodies are also working on expanding the scope of qualifications
offered. Full details of the qualifications offered and the accredited
training organisations may be obtained by visiting the examining bodies'
web-sites.
ISEB - www.bcs.org.uk/iseb/ism2.htm
EXIN - www.exin.nl
ISEB also offers qualifications based on other ITIL modules, though as
these are rewritten and reissued, they are subject to change.
- The Business Managers certificate
- Network Services Management certificate
- Security Management certificate
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