» Benefits of Best Practice

It is obvious that the better and more effective you are at your job in IT services, then the knock-on effect is that your customers, be they internal or external, are going to be better at their jobs as well.

Benefits include:

Improved customer satisfaction
Increased return on your IT investment
Improved staff morale
Reduced staff turnover

So Best Practice principles provide the framework for you to:

Develop a good understanding of your customers' IT requirements - this is fundamental to being able to satisfy them. If you know what they want, it is much easier to deliver it.
Focus on delivering the services that the business needs. Become business-driven as opposed to technology-driven.
Improve the return on IT investment - put the processes in place that improve utilisation of resources and ultimately their effectiveness and reduce duplication of effort.
Improve the perception that your customers' have of the IT function, increasing their confidence in IT, which in turn improves staff morale and performance.