» Executive Council & Committee 2010/11

Peter Edwards
President
peter_edwards@itsmf.org.sg

Peter is employed by IBM and is working as the Process Architect on a major global out-sourcing project. He specializes in the design and implementation of a holistic IT Service Management framework for IBM customers, including IT Service Management strategy, assessment, and process design. He is certified in ITIL to Service Manager (masters) level. He is also a founding Council member of itSMF Singapore, and has served on the Council since it's inception.

Peter has been working in the IT industry for over 25 years and has many years of experience in consulting whilst working in IBM, PWC, HP and a software vendor. During this period he has supported many clients in the development of IT strategies and architectures, and the design and implementation of ERP solutions.

Harold Petersen
Vice President
harold_petersen@itsmf.org.sg

Harold has more than 20 year's industry experience, specialising in areas of IT Service Management, Project Management, IT Governance, Outsourcing Management and Organisational Change. He has lived and worked in Asia Pacific, Australia, New Zealand, Europe and Africa and worked in almost every vertical sector, including Finance, Education, Government, ICT and Energy.

Harold has had significant experience in all aspects of managing an IT organization, including operational responsibility for IT Service Delivery, IT Service Support, System Operations, Project Management, Service Level Management, and Outsourcing Management (as a customer and also as a provider). In his current role as Asia Director and Principal Consultant for Lucid IT, Harold leads organizational change and process improvement projects within IT Organizations in the Asia Pacific region. He combines his ITIL, COBIT, ISO20000 and Prince2 expertise with his extensive practical experience in IT Service Delivery, Project Management and Outsourcing Management across a variety of assignments.

Harold is a master of Electrical Engineering, holds certificates in ITIL (Service Manager in 1994, Expert in 2008), ISO20000, COBIT and Prince2 (Practitioner 1997, Certified Consultant 2008) and has been a trainer and implementer since 1994. In a previous itSMF life, Harold was national committee member and treasurer of itSMF in Australia from 1999 until 2003. He is a regular speaker at events such as itSMF, ISACA, PM Asia and has written a number of whitepapers. He is married, has two daughters and lives in Singapore.

Umar Chandran
Treasurer
umar_chandran@itsmf.org.sg

Umar Chandran served as a military Air Traffic Controller and an Air Operations & Communications Officer in the Republic of Singapore Air Force (RSAF) for 27 years holding various appointments such as Deputy Officer Commanding - ATC Flight Tengah Air Base, ATC Examination & Standards Officer, Chief Instructor - Systems Command Training School (ATC & Air Defence) and Staff Officer - Air Force Curriculum - SAFTI Military Institute, including Vice-Chairman and Asst Flying Instructor - Singapore Armed Forces Flying Club.

Retiring as a Major in 1997, he joined the Systems & Computer Organisation, (now part of DSTA) to manage MINDEF/SAF's Computer Aided Instruction (CAI) Programme in which he was responsible for the overall Content Development Programme, CAI Centre setup and support for E-learning training in MINDEF and the SAF. As the Programme Manager, he was responsible for the planning, establishing of standards and processes, and the outsourcing of e-learning courseware content development through major acquisition mechanisms such as Strategic Sourcing and Term Contracts, as well as the ADF-SAF CAl Cooperation Programme with the Australian Defence Force, up till 2003.

Since then he has been a Senior Manager in the CIO Office of the Defence Science & Technology Agency (DSTA) and was responsible for IT Service Management and IT Budget Control. In 2006, he took over the management of DSTA's 1st Line IT Support Services to lead it towards its eventual outsourcing (Seat Management contract) to the industry in 2008.

Currently, he serves as the Asst CIO - Service Continuity & Excellence in the DSTA CIO Office and is also responsible for the operationalisation of the newly established DSTA Seat Management contract.

Rama Prasad Mamidi
Honorary Secretary
ramamamidi@itsmf.org.sg

Rama Prasad Mamidi is the Regional Manager in Computer Sciences Corporation taking care of Problem Management. Prior to this, he was a Project Director in AdXplorer taking care of Software development.

He was certified as ITIL Service Manager by Loyalist in 2010. He was also awarded PMP Certification by PMI in Sep 2005.

Anne Lim-Tan
Council Member Web Services
anne_tan@itsmf.org.sg

Anne Lim-Tan has a more than 2 decades of experience in the IT industry. During her 20+ years' tenure with IBM she was involved in positioning and implementing IBM technology solutions in industry segments such as Banking & Financial Services, Public Sector, Education, Transportation & Manufacturing. She also held various responsibilities in areas such as Strategic Account Management, Server Sales & Marketing, Segment Development and Channels Development & Management. Anne is currently an Academic Staff at Republic Polytechnic (School of Information and Communications Technology) where she hopes to share her real world experience with her students and help them develop life skills. Anne holds a Bachelors degree from RMIT, Australia and is COBIT Foundation, ITIL Service Manager and ITIL Expert (V3) certified.

Anne spends her spare time working out at the gym, cooking and playing golf with her family.

Nathalie Tousignant
Council Member Intellectual Capital & Publications
nathalie_tousignant@itsmf.org.sg

Nathalie decided to get involved in the itSMF council because she is passionate about service management and believes the forum is a great place to share knowledge and learn from peers.

Nathalie is a Process Improvement manager at Barclays Capital, responsible for process adoption and maturity across the global support centres located in Singapore. Prior to that, she was the APAC Service Delivery Manager at Arkema S.A., a former company of TOTAL S.A..

Nathalie received her ITIL Service Manager certification in 2006 and ITIL Expert (V3) in 2009. She holds a Master's degree in Linguistics from York University, Canada and a MBA from the University of Hull, UK where she obtained a distinction award for her research on Green IT.

Henry Lie
Council Member Membership
henry_lie@itsmf.org.sg

Henry works in a multinational IT Service Provider, specializing in Service Delivery and Managed Services. He has been providing consultancy and implementation of IT Service Management processes to large organisations. He is a certified ITIL v3 Foundation, PMP, COBIT and Prince2 Foundation.

Henry has over 14 years experience in IT, and has been specliazing in IT Service Management and Outsourcing industry as well as Project and Program Management. He is also a member of Singapore Computer Society, Project Management Institute, ISACA, and American Society of Quality.

David Llewellyn Jones
Council Member Events
david_jones@itsmf.org.sg

Debonair, erudite, iridescent, pedantic, recalcitrant, indolent, insouciant, sybarite, saturnine, neurasthenic, tergiversatory, orotund and hubristic ... these are all words he knows how to spell.

Personal philosophy 1: "Live like there is no tomorrow; learn like you will live forever" Ghandi.

Personal philosophy 2: "You never know what is enough, until you have had too much" William Blake.

Now an ITIL Expert, ISO20k and CobiT Consultant and Trainer with Lucid IT, 21 years in IT has taught him never to take life too seriously.