» Executive Council & Committee 2008/09

Umar Chandran
President
president@itsmf.org.sg

Umar Chandran served as a military Air Traffic Controller and an Air Operations & Communications Officer in the Republic of Singapore Air Force (RSAF) for 27 years holding various appointments such as Deputy Officer Commanding - ATC Flight Tengah Air Base, ATC Examination & Standards Officer, Chief Instructor - Systems Command Training School (ATC & Air Defence) and Staff Officer - Air Force Curriculum - SAFTI Military Institute, including Vice-Chairman and Asst Flying Instructor - Singapore Armed Forces Flying Club.

Retiring as a Major in 1997, he joined the Systems & Computer Organisation, (now part of DSTA) to manage MINDEF/SAF's Computer Aided Instruction (CAI) Programme in which he was responsible for the overall Content Development Programme, CAI Centre setup and support for E-learning training in MINDEF and the SAF. As the Programme Manager, he was responsible for the planning, establishing of standards and processes, and the outsourcing of e-learning courseware content development through major acquisition mechanisms such as Strategic Sourcing and Term Contracts, as well as the ADF-SAF CAl Cooperation Programme with the Australian Defence Force, up till 2003.

Since then he has been a Senior Manager in the CIO Office of the Defence Science & Technology Agency (DSTA) and was responsible for IT Service Management and IT Budget Control. In 2006, he took over the management of DSTA's 1st Line IT Support Services to lead it towards its eventual outsourcing (Seat Management contract) to the industry in 2008.

Currently, he serves as the Asst CIO - Service Continuity & Excellence in the DSTA CIO Office and is also responsible for the operationalisation of the newly established DSTA Seat Management contract.

Ho Eu Jin
Vice President
vice_president@itsmf.org.sg

Ho Eu Jin has been an active member of the itSMF community for many years.

Ho Eu Jin is no stranger to the ITIL/ITSM community and has many years of working experiences in field of ITIL/ITSM. Eu Jin has led many ITSM roles such as ITSM process owner, ITSM Implementation, Account Delivery Manager, IT Operations, IT Project Manager, and IT Governance throughout his working career in Procter & Gamble Company, Hewlett-Packard Company and currently in UBS Investment Bank.

Eu Jin has spoken on itSMF conferences before and he is a certified ITIL Service Manager and Instructor. Eu Jin is also a certified Project Management Professional (PMP) and has recently been accepted as a Fellow into the Institute of Service Management (IOSM).

On the sidetrack, Eujin has graduated from The University of Manchester, United Kingdom in Electrical and Electronic Engineering. Eujin is an ardent traveler with personal travelogues across 45 countries in the world and the number is still growing each year.

Peter Edwards
Honorary Secretary
secretary@itsmf.org.sg

Peter Edwards is the leader of IBM's IT Optimization services for the ASEAN region. He is based in Singapore and is a Managing Consultant in the Infrastructure Technology Services (ITS) team.

Peter has many years of experience in consulting with customers whilst working in IBM, PWC, HP and a software vendor. He has a specialization in the design and implementation of software applications that support effective management of business environments including ERP packages. During his consulting career he has worked in various industry sectors including Oil & Gas, Telecommunications, Financial Services, Consumer Products, and Public Sector.

Rama Prasad Mamidi
Assistant Honorary Secretary
registration@itsmf.org.sg

Rama Prasad Mamidi is the Regional Manager in Computer Sciences Corporation taking care of Service Desk Solutions Department. Prior to this, he was a Project Director in AdXplorer taking care of Software development.

He was certified as ITIL Practitioner in Service Desk, Incident and Problem Management by EXIN in 2007. He was also awarded PMP Certification by PMI in Sep 2005.

Anne Lim-Tan
Treasurer
treasurer@itsmf.org.sg

Anne Lim-Tan has a more than 2 decades of experience in the IT industry. During her 20+ years' tenure with IBM she was involved in positioning and implementing IBM technology solutions in industry segments such as Banking & Financial Services, Public Sector, Education, Transportation & Manufacturing. She also held various responsibilities in areas such as Strategic Account Management, Server Sales & Marketing, Segment Development and Channels Development & Management. Anne is currently an Academic Staff at Republic Polytechnic (School of Information and Communications Technology) where she hopes to share her real world experience with her students and help them develop life skills. Anne holds a Bachelors degree from RMIT, Australia and is ITIL Service Manager (ISEB) certified.

Anne spends her spare time working out at the gym, cooking and playing golf with her family.

Chen Bin
Ordinary Council Member
webmaster@itsmf.org.sg

Chen Bin has many years of experience on IT service management through his work as Account Delivery Manager with Hewlett-Packard on the IT service delivery and support for both external Outsourcing and internal IT accounts. Prior to this, he has many years of experience working on the consulting and the delivery on the Systems and Service Management Solutions.

Chen Bin holds the Manager's Certificate in IT Service Management. He is a PMP and CITPM, a Master Certificate in Project Management from George Washington University. Chen Bin has a MBA from Western Michigan University, and a master degree in Computer Science from Nanjing University China.

Linda Campbell
Ordinary Council Member
events@itsmf.org.sg

Linda has been a member of the IT community for more years than she would like to admit. Beginning in IT Operations area with companies like Woolworth, Berger Paints and Federal Express, she moved into Software and Services sales, and became involved in IT Service Management in the mid 1990's.

In 2002 she became a member of the elite group of IT professionals at CEC Europe. During 2005 Hewlett-Packard bought CEC Europe and Linda became a member of the World Wide IT Service Management team. In October 2007 Linda was seconded to work in Singapore.

For a number of years Linda has been involved with the itSMF in the UK helping to organise their Annual Conference and many regional events. It was Linda's proud boast that until being transferred to Singapore she had attended every single itSMF Annual Conference in the UK.

Harold Petersen
Ordinary Council Member
Intelcap@itsmf.org.sg

Harold has more than 20 year's industry experience, specialising in areas of IT Service Management, Project Management, IT Governance, Outsourcing Management and Organisational Change. He has lived and worked in Asia Pacific, Australia, New Zealand, Europe and Africa and worked in almost every vertical sector, including Finance, Education, Government, ICT and Energy.

Harold has had significant experience in all aspects of managing an IT organization, including operational responsibility for IT Service Delivery, IT Service Support, System Operations, Project Management, Service Level Management, and Outsourcing Management (as a customer and also as a provider). In his current role as Asia Branch Manager and Principal Consultant for Lucid IT, Harold leads organizational change and process improvement projects within IT Organizations in the Asia Pacific region. He combines his ITIL, COBIT and Prince2 expertise with his extensive practical experience in IT Service Delivery, Project Management and Outsourcing Management across a variety of assignments.

Harold is a master of Electrical Engineering, holds certificates in ITIL (Service Manager in 1994, Expert in 2008), COBIT and Prince2 (Practitioner 1997, Certified Consultant 2008) and has been a trainer and implementer since 1994. In a previous itSMF life, Harold was national committee member and treasurer of itSMF in Australia from 1999 until 2003. He is a regular speaker at events such as itSMF, ISACA, PM Asia and has written a number of whitepapers. He is married, has two daughters and lives in Singapore.